Senior Claims Operations Manager

Gilder Search Group; San Diego (CA); In loco; USD 115.000 - 135.000; Tempo pieno

Descrizione del lavoro

Canon Recruiting is seeking an experienced Claims Manager to lead Supervisors and claims professionals, aligning operations with client needs and regulatory standards. You will drive performance improvements, coach staff, and manage escalations while overseeing quality and efficiency in a dynamic environment.

Ideal candidates bring 7+ years in claims, strong leadership, and deep knowledge of claims handling principles.

Competenze

• 7+ years in insurance claims or related field.
• Experience leading supervisors or multiple claims teams.
• Strong knowledge of claims handling principles and practices.
• Proven leadership, coaching and employee development skills.

Mansioni

• Oversee and support a team of Claims Supervisors and claims professionals.
• Provide leadership, coaching, and professional development to supervisors and teams.
• Monitor productivity, quality, claim inventory, and cycle times.
• Offer guidance on complex claims and escalation resolution strategies.
• Ensure compliance with procedures, client requirements, and state regulations.
• Review data and reports to identify trends and improvement opportunities.
• Develop strategies to improve quality, efficiency, and customer service.
• Coordinate with internal/external stakeholders including clients, brokers, vendors, and underwriters.

Conoscenze

Leadership

Claims management

Regulatory compliance

Analytics

Customer service

Communication

MS Office

Formazione

Bachelor's degree or equivalent combination

Strumenti

Claims management systems

Microsoft Office

Descrizione del lavoro

Canon Recruiting is seeking an experienced Claims Manager to lead Supervisors and claims professionals, aligning operations with client needs and regulatory standards. You will drive performance improvements, coach staff, and manage escalations while overseeing quality and efficiency in a dynamic environment.

Ideal candidates bring 7+ years in claims, strong leadership, and deep knowledge of claims handling principles.