Supervisor, Operations

Blue Shield of CA; Oakland (CA); Hybrid; USD 95,000 - 135,000; Full time

Job summary

Blue Shield of CA is seeking a Claims Supervisor to oversee daily claims inventory and workload across examiners and contractors. You will partner with the Senior Manager, Operations to drive process improvements and coordinate with other units to ensure targets are met.

The role emphasizes leadership, critical thinking, and the ability to build high-performing teams in a results-driven environment.

Qualifications

• Bachelor's degree or HS diploma with 4 years of relevant experience in lieu of a degree.
• 5 years of prior relevant experience required.
• 2 years in a lead role or equivalent leadership training required.

Responsibilities

• Maintain daily inventory of claims and assign work among claims examiners and contractors.
• Collaborate with Senior Manager, Operations to develop process improvements.
• Work with other units to ensure the Claims Department meets performance standards.

Skills

Claims processing

Leadership

Team coordination

Education

Bachelor's degree

HS diploma/GED

Job description

The Claims operational teams are responsible for ensuring claims are processed accurately and adjudicated in accordance with member benefits, provider contracts, and organizational policies and procedures. The Claims Supervisor reports to the Senior Manager, Operations. As a Claims Supervisor, you will be responsible for the daily inventory of claims and assignment of work among claims examiners and the team's contractors. You will also work closely with the Senior Manager, Operations in developing process improvements and collaborating with other units to ensure the Claims Department meets and/or exceeds performance standards.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree required
• 5 years of prior relevant experience required
• 2 years of experience operating in a lead role or equivalent leadership training or manager training required

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.