Senior Claims Leader - Auto & Casualty (Complex Claims)

Northwest Partners LLC; Wooster (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Short Term Disability

Long-Term Disability

Life Insurance

Education Benefits

Job summary

Northwest Partners LLC in Wooster, OH, is seeking an experienced Claims Manager to lead a team of Claims Adjusters and Senior Claims Representatives, oversee complex claims, and ensure high-quality claims handling, regulatory compliance, and customer service excellence.

The ideal candidate will have 10+ years casualty claims experience, strong Auto Physical Damage expertise, and a proven leadership track record.

Qualifications

• 10+ years of casualty claims experience with increasing responsibility.
• Proven experience leading and developing claims professionals.
• Strong Auto Physical Damage experience in a commercial environment.
• Experience handling complex, high-exposure and litigated claims.
• Knowledge of reserving, coverage analysis, negotiation, valuation and settlement.
• Experience working with independent adjusters, counsel, Legal and SIU.
• Understanding of insurance regulations and claims compliance.
• Excellent communication, leadership, analytical and decision-making skills.

Responsibilities

• Lead, coach, and develop a team of 7 Claims professionals.
• Oversee complex, high-exposure, and litigated claims from investigation through resolution.
• Provide guidance on coverage, reserving, valuation, negotiation, and settlement.
• Review claims for quality, compliance, accuracy, and appropriate reserves.
• Partner with Underwriting, Legal, SIU, agents, insureds, and counsel on complex claims.
• Conduct claims audits and identify opportunities for process and performance improvement.
• Support recruitment, onboarding, training, and performance management of the team.
• Monitor team workloads, performance metrics, and regulatory compliance.
• Participate in mediations, pre-trials, trials, and complex claim reviews as required.

Skills

Casualty claims experience

People leadership

Auto Physical Damage

Complex claims handling

Reserving

Coverage analysis

Negotiation

Litigation

Communication

Decision making

Education

College degree or equivalent

AIC or CPCU designation

Job description

Northwest Partners LLC in Wooster, OH, is seeking an experienced Claims Manager to lead a team of Claims Adjusters and Senior Claims Representatives, oversee complex claims, and ensure high-quality claims handling, regulatory compliance, and customer service excellence.

The ideal candidate will have 10+ years casualty claims experience, strong Auto Physical Damage expertise, and a proven leadership track record.