Senior Claims Lead, Commercial Casualty (Remote)

CSAA Insurance Group; Rhode Island; Remote; USD 100,000 - 133,000; Full time

Benefits offered by this job

Remote-first culture

401(k) with company match

Annual bonus eligibility

Home office flexibility

Job summary

Mobilitas, a commercial insurance company created by CSAA Insurance Group, invites applications for a Sr. Supervisor, Commercial Casualty Claims – Remote.

You will supervise complex auto and commercial injury claims across multiple states virtually, evaluating coverage questions and guiding settlements with authority. The role emphasizes leadership, training, and collaboration, with remote work flexibility across the United States (excluding Hawaii and Alaska).

Qualifications

• 3+ years of casualty or bodily injury supervisory experience within a claims environment.
• Technical experience in handling claims relevant to adjuster role(s) supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Responsibilities

• Oversees the investigation, evaluation, negotiation, and conclusion of claims.
• Directs, supervises, and evaluates workflow of claims.
• Monitors goals and targets for staff in support of department strategy, ensures department goals and objectives are met.
• Provides technical expertise to adjusters. Reviews files with adjusters for coverage issue resolution, liability outcomes, proactive follow-up, and settlement authority.
• Manages phone queues and participates in committee reviews for specialty.
• Oversees day-to-day operations and staffing to meet department standards.
• Collaborates with other departments on projects and budgets.

Skills

Casualty claims supervision

Licensed Adjuster

Multi-state claims handling

Education

Bachelor's degree or equivalent

High School diploma or GED

AIC / CPCU / ICAR designations

Job description

Mobilitas, a commercial insurance company created by CSAA Insurance Group, invites applications for a Sr. Supervisor, Commercial Casualty Claims – Remote.

You will supervise complex auto and commercial injury claims across multiple states virtually, evaluating coverage questions and guiding settlements with authority. The role emphasizes leadership, training, and collaboration, with remote work flexibility across the United States (excluding Hawaii and Alaska).