Senior Claims Director: Complex Claims & Strategy (Travel)

Chubb Ltd.; Alpharetta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Chubb Ltd. is seeking a Claim Director to manage a senior examiner caseload involving severity exposures, complex coverage, and account management issues.

The role emphasizes advanced diary management, decisive use of internal/external resources, and coordination with SIU and medical teams. The position requires exceptional organizational and communication skills, strong negotiation ability, and leadership to mentor junior staff on claims, underwriting, and regulatory considerations.

Responsibilities

• Have advanced diary management, file documentation, action planning, reserve and exposure analysis skills
• Demonstrate ability to use internal and external resources to make appropriate, timely decisions independently and within authority
• Conduct or work with SIU to direct high level investigations
• Collaborate with medical resources to manage unusual injuries and treatment needs
• Address compliance issues and exposures
• Calculate and present significant reserves and settlements to internal & external customers
• Use effective settlement strategies that leverage MSA, structure and subro issues
• Use technical expertise and business acumen to handle account management issues
• Develop capacity to work with the WC management team on projects like new hire on-boarding, compliance training and workflows, best practice audit follow-up
• Mentor junior staff and help identify their training needs
• Exceptional organizational, prioritization and time management skills
• Open communication style that fosters continuous learning and team collaboration
• Advanced team work, collaboration and account management skills
• Outstanding written, oral and presentation skills that are effective with a wide variety of internal and external customers.
• Strong business acumen and understanding of the fundamental components of claims, underwriting, agency relationships, industry strategies and trends.
• High level of accuracy with claim financials: benefits issuance, bill payment, coding, reserves and inventory management and ability to articulate the impact of claims transactions on internal and external customer’s interests.
• Exceptional negotiation skills and resources with demonstrated ability to coach others in use of these techniques.
• Extensive knowledge of insurance contracts, investigation techniques, legal requirements, state compliance and insurance regulations.
• Travel: Yes, 10% of the time for an occasional in person claim review.

Job description

Chubb Ltd. is seeking a Claim Director to manage a senior examiner caseload involving severity exposures, complex coverage, and account management issues.

The role emphasizes advanced diary management, decisive use of internal/external resources, and coordination with SIU and medical teams. The position requires exceptional organizational and communication skills, strong negotiation ability, and leadership to mentor junior staff on claims, underwriting, and regulatory considerations.