Senior Claims Consultant

Hollard Insurance Company Pty Ltd; Washington (District of Columbia); Remote; USD 70,000 - 100,000; Full time

Job summary

Hollard Insurance Company Pty Ltd is seeking a Senior Claim Consultant for a remote opportunity. This role involves managing complex claims and providing support to the Home & Car Claims team, ensuring compliance with policies and exceptional customer service. The company offers great benefits, career growth, and a diverse work environment.

Benefits

Paid parental and partner leave

Corporate employee discounts

Wellbeing benefits including health insurance discounts

Professional development opportunities

Flexible work arrangements

Qualifications

• Extensive experience in end-to-end home claims management.
• Ability to interpret company policies and procedures.
• Strong technical and product understanding.

Responsibilities

• Manage a portfolio of complex claims, including large loss and specialty claims.
• Provide support and coaching to Claims Consultants.
• Build relationships across Claims and ensure best practices.

Skills

Insurance Claims Knowledge

Technical Insurance Skills

Communication Skills

Education

Relevant Industry Experience

Job description

Excellent Salary + Benefits + WFH/Remote Role

Great opportunity with a top 5 General Insurer in Australia

Remote/Work from Home opportunity open to candidates across NSW, VIC and QLD

Permanent role with opportunities for career progression and growth

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard’s unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of “Using our expertise, integrity and humanity to go further, together"

Your role

Reporting to the Senior Manager Open Claims, the Senior Claim Consultant is responsible for providing product, technical, process and system support and coaching to the Home & Car Claims Consultants and managing a portfolio of Complex Claims (such as large loss, fatality, vulnerable and specialty claims eg. theft). The Senior Claim Consultant must ensure that claims are processed in accordance with policy guidelines, delegated authorities, company procedures and industry laws and guidelines and engage with their Manager when improvement opportunities are identified.

Key Responsibilities will include (however, not limited to the below):

Deliver support in line with the Hollard behaviours when interacting with Claims Consultants and stakeholders across the business; Putting Customers and Brokers @ the Heart, Enabling our People, Simplifying our Business and Being Risk Aware.

Build effective relationships with the Home & Car Claims Consultants and stakeholders to ensure consistency across Claims and the delivery of claims handling and customer service best practices.

Provide product, technical, process and system support to the Claims Consultants to enable our people and deliver an exceptional customer experience.

Respond to internal enquiries in a timely manner, including technical referrals and requests for information from areas outside of Claims.

Support the management of customer complaints in line with internal policies and procedures and legislative requirements.

Assist the Open Claims Leadership team with enquires and escalations from Partners.

Conduct quality and training spot checks to identify improvement opportunities and communicate these effectively to the Manager.

Deliver technical coaching as required to drive improved performance across the team and department.

Confirm claim outcome decisions and review decline letters for accuracy and compliance ensuring a high level of quality.

About You

Strong knowledge of Insurance Claims disciplines, practices and products

Strong technical insurance and policy interpretation skills. Including a sound understanding of the Privacy Act, Insurance and Financial Services and the General Insurance Code of Practice

Extensive experience in end-to-end home claims management

Ability to interpret company policies, guidelines and procedures

Excellent communication skills – verbal and written

Relevant industry experience required

Working at Hollard

At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:

Professional and technical development opportunities

Paid parental and partner leave

Additional leave options

Novated lease options

Corporate employee discounts from various retailers

Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP

Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.

Ifyou don’t meetallour expectedcriteria, westronglyencourageyou to applyanyway!Ourpriority istohire themosttalented people we canfromallwalksoflife evenifnotall our above boxes areticked.

Please note that a full background check will be completed on the successful applicant.

NO AGENCIES. We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Hollard conducts background checks on all new employees. Are there any convictions you would like to disclose? If yes, please provide details. have any accessibility needs during the recruitment process? Please confirm your full legal name. Do you have a relative who is currently employed at Hollard? If yes, please list their full name

Insurance & Superannuation 1,001-5,000 employees

Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.

As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.

Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.

As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.