Senior Claims Adjuster
Atlas Adjustments: Public Adjusters
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Benefits offered by this job
Job summary
Atlas Adjustments is seeking a Senior Claims Manager to run the property and public adjusting claims operation from White Plains, NY. You will manage files, numbers, and people, setting pricing posture, negotiating with carriers, and guiding a team of desk and field adjusters to deliver quality estimates on large losses.
You are deeply technical in Xactimate, fluent in policy language, and comfortable with modern tools and Excel; you will build workflows, mentor staff, and report portfolio
Qualifications
- Minimum 10 years of property claims experience, including significant and complex losses.
- Demonstrated management experience — you have run a team and held accountability for output.
- Deep, current Xactimate proficiency: write estimates, sketch, scope, macros, pricing, depreciation.
- Fluent in policy language and able to build a coverage position.
- Proven results negotiating with carriers on large losses.
- Tech-savvy and forward-thinking; comfortable in Mac, fluent in Excel, interested in AI and modern tooling.
- Strong writing — documents read by carriers, attorneys, and clients.
- Calm and steady with frightened, angry, or displaced clients; model that for a team.
- In person in White Plains; NY licensing eligibility required.
Responsibilities
- Write, rebuild, and audit Xactimate estimates on significant losses.
- Tear down carrier estimates line by line and justify differences in dollars.
- Set pricing posture and defend it with documentation.
- Review estimates before sending and enforce quality on scope.
Skills
Education
Tools
Job description
Location: White Plains, NY — in office
Schedule: Monday–Friday, starting at 8:00 AM
Compensation: $125,000 – $175,000 per year, depending on experience, plus performance bonus
Benefits: Health, dental, vision, HSA, paid time off, parental leave, licensing and continuing education support, referral program
Our clients will not remember the settlement number. They will remember whether their calls were returned, whether someone knew their file before picking up the phone, and whether Atlas did what it said it would do.
At the desk adjuster level, that is a personal standard. At your level, it is something you build and enforce across a team.
We are hiring a Senior Claims Manager to run the claims operation — the files, the numbers, and the people. You need to be technically deep enough that no carrier adjuster can move you off a position, and enough of a manager that the standard holds on days you are not watching.
Atlas Adjustments is a public adjusting firm representing residential and commercial property owners after serious losses. We represent policyholders, not carriers.
Our files are frequently large and complex — fire and smoke losses in particular — and require coordinating clients, carrier adjusters, field adjusters, estimators, contractors, engineers, consultants, and contents and ALE teams.
We are also building the firm we want to run, not the one the industry hands us. We are actively developing our own claims platform and putting modern tooling in front of our adjusters instead of working around software built for someone else's business. If you have ideas about how claims work should actually be done, this is a place where they get built.
This is not a clock-in, clock-out job.
The day starts at 8:00 AM and you are in the office with your team. After that, the measure is the work, not the clock. Files close on carrier timelines and client emergencies, not on a schedule that suits us, and there will be weeks where the job runs long. We are not going to pretend otherwise in a job posting.
What we offer in return is a seat with real authority, compensation that reflects it, and genuine upside as the firm grows. Atlas is expanding. The person who runs claims well here has room to run more than claims.
If you are looking for a role where you close the laptop at a fixed time regardless of what is sitting open, we are not the right fit, and we would rather you know that now.
The estimate:
- Write, rebuild, and audit Xactimate estimates on significant and contested losses
- Tear down carrier estimates line by line — scope gaps, quantity shortfalls, unit price, grade and LKQ substitutions, depreciation, general conditions, code upgrade — and build the differences argument in dollars
- Set pricing posture and market factoring positions, and defend them with documentation
- Review the team's estimates before they go out and hold the quality line on scope completeness
The claim:
- Set the target and the floor on every active file, and give your adjusters the lane to work inside
- Take over carrier negotiations personally when a file stalls, escalates, or exceeds the team's authority
- Run coverage analysis — policy, endorsements, exclusions, coinsurance and insurance-to-value exposure, business income and loss of rents — and route the claim into the right coverage lanes
- Drive files through appraisal, umpire, and pre-suit escalation where that is the right path
- Own the large and difficult files yourself
The team:
- Manage, train, and hold accountable the desk adjusters, field adjusters, and estimating and inventory staff
- Review diaries and file activity, kill stale claims, and enforce the client communication standard
- Build and improve the workflows, templates, and file standards the team runs on
- Help shape the systems and technology the claims operation runs on, and put them to work rather than waiting for someone else to
- Report to the principals on portfolio status, exposure, and where files are stuck
- Minimum 10 years of property claims experience, including significant and complex losses
- Demonstrated management experience — you have run a team, carried responsibility for their output, and had the hard conversations
- Deep, current Xactimate proficiency. You write estimates, you do not just read them. Sketch, scoping, macros, pricing, F9 depreciation, and the judgment to know what an estimate is missing before you finish scrolling
- Fluent in policy language and able to build a coverage position, not just recite one
- Proven results negotiating with carriers on large losses
- Genuinely tech-savvy and forward-thinking. Comfortable in a Mac environment, fast on new software, fluent in Excel, and interested in AI and modern tooling rather than wary of it. We want someone who looks at a manual process and asks why it is still manual
- Strong writing — you will produce documents that carriers, attorneys, and clients read
- The temperament to be calm and steady with clients who are frightened, angry, displaced, or all three, and the willingness to model that for a team
- In person in White Plains
- Ability to pass a background check and meet New York licensing eligibility requirements
A college degree is not required. Proven claims results matter substantially more to us than credentials.
- Public adjusting experience, or carrier or independent large-loss experience you are ready to bring to the policyholder side. If you know how carrier desk operations actually work from the inside, that knowledge is worth a great deal on this side of the table
- Fire and smoke, commercial, business income, and loss-of-rents depth
- Appraisal experience, as appraiser or umpire
- Active adjuster or public adjuster license in New York, Connecticut, or elsewhere
- Symbility in addition to Xactimate
- Experience building or improving claims systems, workflows, or reporting
- Industry designations such as SCLA, AIC, CPCU, or HAAG certification
A New York Public Adjuster license is strongly preferred at hire and required within a timeframe we set after you start. Atlas supports licensing and continuing education.
Client satisfaction across the portfolio, not just on your own files. Settlement results against target. File velocity and the elimination of stale claims. The quality of estimates leaving the office. Whether your adjusters get better while they work for you.
Performance bonuses are tied to claim results, client satisfaction, and team performance.
We represent policyholders. If you are coming from the carrier side, we want your technical depth, and we will not ask you to abandon your judgment. But this seat is advocacy. The job is to find everything the policy owes and to make the case for it. If that is not a switch you want to make, this is not the right move.
Do not send a cover letter. We will not read it.
Anyone can generate a moving cover letter in eight seconds now, so it tells us nothing. Send a resume — that is all we need.
If your background fits, we are going to call you, and that call is the real interview. Bring an example of a file you turned around and be ready to talk through how you got there.
Send a resume, and pick up when we call.
- Atlas Adjustments is an equal opportunity employer. All employment decisions are made on the basis of qualifications, merit, and business need.
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