Senior Channel Success Manager

Litem; Bellevue (WA); Hybrid; USD 128,000 - 156,000; Full time

Benefits offered by this job

Competitive Salary

Equity

Medical Coverage

Unlimited PTO

Paid Holidays

Parental Leave

Hybrid Schedule

Bellevue HQ

Commuter Benefits

Job summary

Litem, a Bellevue-based early-stage legal tech company, is hiring a Senior Channel Success Manager to bridge product and Court Reporting Agencies. You will drive end‑to‑end channel partnerships, ensuring technical integrations and commercial readiness to sell Deposely to law firms.

This role sits in Customer Success within a fast‑growing SaaS environment. You will lead onboarding, enable sales and marketing teams, and capture partner feedback to scale operations.

Qualifications

• Proven success scaling and driving efficiency in large enterprise accounts.
• Experience across the full customer lifecycle, including expansions and renewals.
• Strong data‑driven decision making and ROI modeling.
• Ability to partner with leadership and founders on strategic initiatives.
• Collaborative builder who thrives in a small team while scaling operations.
• Excellent communication, empathy, and relationship‑building skills.

Responsibilities

• Lead onboarding and manage complex product integrations with Tier 3/4 partners.
• Train CRA sales teams and provide marketing resources to enable selling Deposely to law firms.
• Capture and route product feedback to engineering to improve onboarding methods.
• Monitor channel‑led sales and usage metrics; forecast risks and intervene to protect channel performance.
• Build and strengthen Channel Success playbooks and scalable tools.

Skills

Enterprise-scale experience

Partnership management

Data‑driven decision making

Cross‑functional collaboration

Startup mindset

Communication & empathy

Job description

A Note from our Founders

We started Litem because we saw a massive gap between the importance of legal work and the quality of the tools lawyers use to do it. We believe that the people protecting our legal systems deserve software that is as ambitious as they are.

We started Litem because we saw a massive gap between the importance of legal work and the quality of the tools lawyers use to do it. We believe that the people protecting our legal systems deserve software that is as ambitious as they are. We launched Litem with three simple goals:

• Solve real problems.
• Learn new skills.
• Have fun doing it.

Our philosophy on team-building is centered on passion and compassion. We look for people who are “all‑in” on the mission and the craft, but we keep the human aspect front and center. You’ll find that we are high‑energy and ambitious, but also grounded and understanding. We take the work seriously, but we don’t take ourselves too seriously.

If you're excited about building the future of legal tech, we’d love to have you with us.

• Mitchell and Donnie

What We’re Building

We’re an early‑stage team at the intersection of technology and law. We’re driven by a simple reality: legal work is vital to protecting everyday people, yet the industry’s tech is underdeveloped. With the rise of AI, we finally have the tools to change that.

The problem we’re solving:

You’ve seen it on shows like Suits where a lawyer sits across from a witness, a camera rolls, and the questioning begins. That’s a deposition. But unlike TV, the reality involves hundreds of hours of grueling preparation, manual review, and high costs. Deposition is where we started, we are expanding the platform to support the full litigation process.

Our Traction:

• Processing 10k+ depositions per month across the US.
• Signed enterprise clients from the AM Law 200 firms
• Established distribution partnerships with leading legal services companies
• Impact: We’re committed to increasing equitable access to justice through programs like Litem Essentials and the Litem Justice Initiative.

About The Role

As Senior Channel Success Manager at Deposely, you will be the primary bridge between our product and our most critical channel partners: Court Reporting Agencies (CRAs). Sitting within the Customer Success organization, you will own the end‑to‑end success of our strategic CRA relationships, ensuring partners are technically integrated and commercially equipped to sell Deposely to their law firm clients.

What You’ll Do

• Strategic Onboarding: Lead project management of complex product integrations with our Tier 3 and Tier 4 partners, ensuring a seamless technical launch.
• Sales and Marketing Enablement: Act as a force multiplier by training CRA sales teams and equipping them with the marketing resources they need to sell Deposely into law firms.
• Product Feedback Loop: Capture feedback from key members and clients of CRAs and route it to engineering to drive efficiency and scale in our onboarding methodology.
• Strategic Growth: Monitor key metrics across channel‑led sales and usage, forecast risk, and implement targeted interventions to protect channel performance.
• Process Building: Use front‑line feedback to strengthen Channel Success playbooks and tools built for scale.

Role Requirements

• Proven success scaling and driving efficiency in large enterprise accounts, ideally in legal tech, fintech, or workflow SaaS
• Experience across the full customer lifecycle, from onboarding through advocacy, including partnering with leadership or founders on high‑stakes expansions and renewals
• Strong data‑driven decision‑making, including building business cases and ROI models, and managing client escalations
• Working knowledge of how mid‑market and enterprise organizations evaluate and adopt new technology
• A collaborative builder's mindset, comfortable rolling up your sleeves in a small‑team environment while scaling operations
• Ability to juggle varied responsibilities and exercise judgment on the best next step without a playbook
• Excellent communication, empathy, and relationship‑building skills
• Comfort with ambiguity, fast iteration, and startup pace

Bonus Points

• You have worked at a high‑growth SaaS company before.
• You have prior experience in an early‑stage startup.
• Familiarity or interest in the legal tech space.

Interview Process

• 30m introduction call
• 45m video Hiring Manager interview
• 45m video peer interview
• 1.5h final in person Interview

Inclusion at Litem

We believe that the best products are built by diverse teams. Litem is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to providing reasonable accommodations for individuals with disabilities—please let us know if you need assistance during the application process.

Benefits For Bellevue-based And Remote Roles

• Competitive Salary & Equity: Early‑stage ownership with a standard 4-year vesting schedule and a 1-year cliff.
• 100% Medical/Dental/Vision Coverage: We pay 100% of premiums for employees and 50% for dependents.
• Unlimited PTO: 4-week recommended minimum (and we'll bug you if your "Out of Office" gathers dust).
• 12 Paid Holidays: We observe all standard holidays to give the team time to recharge.
• Parental Leave: We offer 16 weeks fully paid parental leave for birthing parents or 12 weeks for non‑birthing parents.

Benefits For Bellevue-based Roles

• Flexible Hybrid Schedule: We’re in-office 4 days a week for seamless communication, and remote 1 day a week of your choosing for uninterrupted focus.
• Bellevue HQ: A modern office space with premium snacks, drinks and coffee to keep the team fueled.
• Commuter Benefits: Your choice of a company‑paid parking spot in downtown Bellevue or a fully loaded ORCA pass.

Compensation Range: $128K - $156K