SENIOR CENTER SUPERVISOR

City of Rocky Mount; Rocky Mount (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

City of Rocky Mount is seeking a Senior Center Manager to oversee administrative and program development at the Senior Center and Denton Street Pool, ensuring high-quality services for older adults. You will supervise staff and volunteers, plan and coordinate programs and events, manage facility operations and rentals, and monitor budgets.

The role emphasizes community partnerships, reporting, and driving age-friendly initiatives.

Qualifications

• Bachelor's degree in a related field.
• Ability to obtain Certified Pool Operator license within 6 months.
• Must be able to swim.
• LG certification within 1 year of hire.
• Experience with program planning and staff supervision.

Responsibilities

• Supervises the development, organization, coordination, supervision, and evaluation of all Senior Center programs.
• Directs program activities and manages front desk and customer service operations.
• Oversees pools operations, staffing, training, and rentals.
• Markets programs and events via registration, flyers, mailings, emails, and presentations.
• Maintains records and uses leisure software for reporting and registration.
• Assists with budget procedures and coordination with other agencies.

Skills

Supervision of staff

Program development

Budget procedures

Volunteer recruitment

Customer service

Education

Bachelor's degree in related field

Tools

Leisure software

Office software (Word/Excel)

Job description

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

JOB SUMMARY

Performs administrative and program development work in planning, developing, organizing, and directing a variety of services and programs at the Senior Center along with assisting with management of two pools.

• Supervises the development, organization, coordination, supervision, and evaluation of all Senior Center programs, classes, and special events.

• Directs program activities and manages the facility's administrative operations to include front desk and customer service personnel.
• Supervises operation of department/division's indoor and outdoor pools (seasonal) including staff recruitment and training, program development, facility operations, and rentals.
• Attends all day and multi-day trips.
• Recruits, hires, supervises, trains, and schedules part time staff and instructors to provide effective program and/or facility operations including seasonal staff for department's outdoor pool.
• Markets programs and special events to participants through registration forms, flyers, bulletin boards, mailings, emails, newsletters, and presentations.
• Serves as liaison to several area senior citizen clubs; works in conjunction with other organizations who work with the senior center and local senior games.
• Determines program and facility equipment needs and purchases supplies; maintains thorough knowledge of city, department, and division budget procedures and accounting software.
• Provides volunteer opportunities for senior citizens and other community members; conducts needed trainings and recruitment efforts.
• Maintains proper and accurate records on Senior Center programs/activities; submits reports as needed. Utilizes leisure software for program development, registration, rentals, reporting, building check-in procedures, and many other tasks.
• Assures division compliance with City established guidelines for handling program registration information, fees and other revenue.
• Assist with the development of the goals and objectives for the division and department.
• Assist with facility reservation procedures – internal and external.
• Maintains knowledge of area organizations, trends and issues in aging.
• Functions as an advocate for rights and benefits for older adults making referrals to agencies when needed.
• Performs other related duties as assigned.

• Knowledge and level of competency commonly associated with completion of baccalaureate degree in a course of study related to the occupational field.

• Possession of or ability to readily obtain a valid Certified Pool Operator's license within 6 months of hire.
• Must be able to Swim.
• Possession of or ability to obtain LG certification within 1 year of hire.
• Sufficient experience to understand the basic principles relevant to the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid 'driver's license issued by the State of North Carolina for the type of vehicle or equipment operated.

Preferred Licenses / Certification

• Lifeguard Training, First Aid and CPR for the Professional Rescuer required.
• Lifeguard certification must be obtained within 1 year of employment.
• Certified Pool Operator License is preferred or must be obtained within six months of employment.

• Knowledge of senior adult recreational activities and programming, various sports equipment used in recreation programs.
• Knowledgeofcommon recreational and social needs of various age groups.
• Knowledgeofprinciples of supervision, training, and performance evaluation.
• Knowledge of administering and teaching first aide, CPR, for the Professional Rescuer, lifeguard training and water safety.
• Knowledge of the principles and practices of management, personnel administration, budgeting, and public programs for the older adults.
• Knowledge of the structure and functions of federal, state, and local government human services and their programs.
• Considerable knowledge of the socio-economic and psychological needs of older adults.
• Knowledge and use of program registration and facility booking software.
• Knowledge of human service agencies available to senior centers.
• Knowledgeofprinciples and practices of budget development.
• Knowledgeofoffice procedures, methods and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
• Knowledge of principles and procedures for implementing and directing a wide variety of community services activities.
• Ability to plan, supervise, and monitor the work of employees.
• Operating, maintaining and completing minor repairs for aquatic equipment and facilities, including recreational equipment, mechanical systems, chlorinators, pool decks and other equipment / areas within the aquatic facility.
• =Skill in preparing clear and accurate reports, maintaining accurate/appropriate records.
• Skill in establishing cooperative and productive working relationships with human services agencies, public officials, senior citizens, other departments, employees, and the general public.
• Skill in setting priorities for competing projects.
• Skill in performing mathematical calculations.
• Skill in operating computers and other standard office equipment.
• Skill in oral and written communication.
• Skill in providing customer service in a variety of programs with diverse participants.

SUPERVISORY CONTROLS

The Senior Center Manager assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

GUIDELINES

Guidelines include the City Administrative Policy Manual; the City of Rocky Mount Personnel Manual; OSHA requirements; and other safety requirements. These guidelines are generally clear and specific, but may require some interpretation in application.

COMPLEXITY

The work consists of related supervisory and administrative duties. Frequent interruptions contribute to the complexity of the position.

SCOPE AND EFFECT

Under the direction of the Senior Center Manager, the purpose of this position is to perform administrative and program development work in planning, developing, organizing, and directing a variety of services and programs at the Senior Center and Denton Street Pool.

PERSONAL CONTACTS

Contacts are typically with other City staff, recipients of services, representatives of various human service agencies, and members of the general public.

PURPOSE OF CONTACTS

Contacts are typically to give or exchange information, resolve problems, and provide services.

PHYSICAL DEMANDS

The work is typically performed while sitting, standing, or stooping. The employee occasionally lifts light objects.

WORK ENVIRONMENT

The work is typically performed in an office.

SUPERVISORY AND MANAGEMENT RESPONSIBILITY

Responsible for the supervision and management of part-time staff, volunteers, grant works, and various interns.