Senior CDI Query Writer — Product Operations (Remote)

Accuity Delivery Systems, LLC; United States; On-site; Full time

Job description

Sr. Product Operations Support SpecialistDepartment: ProductLocation: RemoteFLSA Status: ExemptPeople Leader: NoTravel: Up to 5%SummaryCompany SummaryAccuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.Job SummaryThe Sr. Product Operations Support Specialist supports Accuity’s product users by troubleshooting complex issues, contributing to product readiness, supporting release and user acceptance testing, and helping improve documentation, workflows, and support processes. Reporting to a Product leader, this role serves as a knowledgeable product resource and partners closely with Product, Engineering, Operations, and other stakeholders to improve user experience, issue resolution, and product performance in a fully remote environment.ResponsibilitiesProduct Support and Issue Resolution Troubleshoot complex product, workflow, and user issues through email, Microsoft Teams, and other designated support channels. Respond to user concerns, training gaps, workflow questions, and technical issues with clarity, urgency, and professionalism. Investigate product functionality, user behavior, data patterns, and system issues to help identify root causes and recommend solutions. Escalate technical issues appropriately to Product, Engineering, or Operational teams and follow through to resolution. Maintain a strong understanding of Accuity’s case management tools and related product workflows.Product Readiness and Testing Support Perform QA/testing activities before product launches, releases, or enhancements to help ensure software performs as expected. Support user acceptance testing and support-based testing to validate functionality, usability, workflow impact, and issue resolution. Identify, document, and communicate defects, workflow gaps, usability issues, and system malfunctions. Partner with Product and Engineering teams to validate fixes, clarify requirements, and confirm user impact. Provide user-centered feedback to help improve product functionality, adoption, and overall experience.Documentation and Workflow Support Contribute to product support documentation, user guidance, troubleshooting resources, and internal knowledge materials. Support improvements to product support workflows, escalation paths, and internal support processes. Analyze recurring issues, support trends, and workflow inefficiencies to recommend practical improvements. Help scale product support practices as Accuity’s tools, teams, and user base continue to grow.Cross-Functional Collaboration Collaborate with Product, Engineering, Operations, Clinical, CDI, Coding, and other internal stakeholders to resolve user and system issues. Translate user feedback and support trends into actionable insights for Product and Engineering teams. Serve as a product subject matter resource for internal users and stakeholders. Communicate clearly in a remote-first environment, ensuring relevant parties have timely visibility into issue status, risks, and resolution plans.Other Duties as Assigned Perform other duties and responsibilities as assigned based on business needs.QualificationsEducation and Credentials High school diploma or equivalent required. Associate’s or bachelor’s degree in healthcare, technology, business, informatics, or a related field preferred.Experience 4–6 years of product support, technical support, application support, product operations, or comparable experience required. Experience supporting healthcare applications or healthcare users preferred. Experience troubleshooting software, application, workflow, or technical user issues required. Experience supporting product releases, QA/testing, user acceptance testing, or defect validation preferred. Experience partnering with Product, Engineering, Operations, or other cross-functional teams preferred. Exposure to SQL or other data-querying tools preferred.Core Competencies User Focus: Demonstrates empathy for users and works to understand the issue behind each request, not just the stated problem. Technical Aptitude: Learns systems quickly and navigates complex tools, workflows, and data sources with confidence. Problem Solving: Investigates ambiguous issues, identifies root causes, and recommends practical solutions. Communication: Communicates clearly, professionally, and empathetically with technical and non-technical audiences. Collaboration: Works effectively across Product, Engineering, Operations, and other stakeholder groups to drive timely resolution. Accountability: Owns issues through completion, follows up consistently, and keeps stakeholders informed. Process Orientation: Identifies trends, documentation gaps, and workflow inefficiencies and contributes to scalable improvements. Remote-Work Effectiveness: Stays organized, responsive, and productive in a fully remote environment. Adaptability: Responds effectively to changing priorities, evolving products, and a growing business environment. Judgment: Knows when to resolve independently, when to elevate, and how to balance user needs with business and technical constraints.Additional Requirements 1) Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. 2) Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Sr. Product Manager, AI Products Department: ProductLocation: RemoteFLSA Status: ExemptPeople Leader: NoTravel: Up to 5%SummaryCompany SummaryAccuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.Job SummaryThe Sr. Product Manager, AI Products, will own a strategic product area focused on transforming Accuity’s clinical revenue cycle platform through AI-enabled automation, agentic workflow orchestration, decision support, and human-in-the-loop productivity tools.This role will define and deliver products that use AI agents, clinical intelligence, workflow automation, analytics, and operational feedback loops to improve documentation accuracy, coding quality, revenue integrity, throughput, and client performance. The Sr. Product Manager will partner closely with engineering, data science, clinical operations, compliance, client success, and commercial teams to move Accuity from technology-enabled services toward a scalable AI-first clinical revenue cycle platform.The ideal candidate has strong product judgment, healthcare workflow depth, and hands-on experience building or managing AI-enabled products. This person must be able to translate complex clinical, operational, and financial workflows into well-designed agentic systems that augment expert users, reduce manual work, improve consistency, and create measurable business value.ResponsibilitiesProduct Strategy and Roadmap Own product strategy, roadmap, and measurable outcomes for AI-enabled and agentic workflow capabilities across a defined product area. Identify high-value clinical revenue cycle workflows where AI agents, automation, decision support, or workflow orchestration can improve productivity, accuracy, quality, speed, margin, or client performance. Prioritize roadmap investments based on business impact, user value, model readiness, data availability, implementation complexity, risk, compliance considerations, and scalability. Translate clinical, operational, compliance, and client needs into clear product requirements for AI-assisted workflows. Ensure roadmap decisions are grounded in client value, operational leverage, model performance, risk management, and business outcomes.AI Workflow and Product Design Define agentic workflow patterns, including task intake, prioritization, routing, recommendation, escalation, exception handling, audit trails, and human-in-the-loop review. Define product requirements for AI agents, including user goals, data inputs, model outputs, confidence thresholds, guardrails, feedback mechanisms, monitoring requirements, and success metrics. Translate manual expert workflows into scalable AI-assisted or agentic product experiences that augment expert users, reduce manual work, improve consistency, and create measurable business value. Drive human-in-the-loop design to ensure expert users remain appropriately engaged in review, validation, escalation, and final decision-making. Support product experiences that are usable, explainable, measurable, operationally safe, and trusted by users.Cross-Functional Execution Partner closely with Engineering, Data Science, Design, Analytics, and Clinical Operations to develop and scale AI-enabled product capabilities. Lead discovery with internal operators, clinical experts, client users, implementation teams, and commercial stakeholders to validate workflow opportunities and product priorities. Lead cross-functional execution across Product, Engineering, Data Science, Operations, Clinical, Compliance, Client Success, Sales, and Implementation teams. Make pragmatic tradeoffs between innovation, risk, usability, speed, implementation complexity, and business value. Provide guidance to Product Managers and product team members on AI product practices, agentic workflow design, experimentation, measurement, and responsible deployment.Measurement, Quality, and Responsible AI Define and monitor KPIs for AI and agentic workflow performance, including adoption, automation rate, override rate, exception rate, accuracy, productivity, quality, user trust, revenue impact, and margin improvement. Build feedback loops that improve AI performance over time through user input, operational outcomes, quality assurance findings, and client-specific patterns. Partner with Compliance, Security, Privacy, and Clinical leadership to ensure AI capabilities meet regulatory, audit, PHI, clinical safety, and client trust requirements. Ensure product releases include clear measurement plans, feedback loops, monitoring processes, operational readiness, and appropriate controls. Support automation and recommendation capabilities that improve throughput while maintaining or improving quality, compliance, and user confidence.Stakeholder and Go-to-Market Support Partner with go-to-market teams on positioning, client education, demos, pricing input, implementation readiness, and AI value articulation. Communicate AI capabilities, limitations, risks, tradeoffs, and business impact clearly to executive, technical, clinical, operational, and client-facing audiences. Support internal and external stakeholders in understanding how AI-enabled workflows create measurable value for Accuity, clients, and users. Collaborate with Client Success, Sales, and Implementation teams to ensure AI-enabled product capabilities are positioned and deployed effectively.Other Duties as Assigned Perform other duties as assigned to support Product, operational, client, and business objectives.QualificationsEducation and Credentials Bachelor’s degree in business, healthcare administration, technology, analytics, product management, or a related field required. Equivalent combination of education, training, and relevant experience may be considered.Experience 5+ years of product management experience, including direct experience with AI-enabled, automation, workflow, analytics, platform, or enterprise SaaS products. Experience defining product requirements for AI-enabled capabilities, including workflow integration, model outputs, feedback loops, monitoring, and success metrics. Experience partnering with Engineering, Data Science, Design, Analytics, and domain expert teams to deliver complex product capabilities. Experience with enterprise workflow products, preferably in healthcare, revenue cycle, clinical documentation, coding, CDI, denials, utilization management, revenue integrity, or adjacent domains. Experience developing business cases, defining KPIs, and measuring product outcomes. Preferred experience with healthcare AI, clinical AI, RCM automation, AI copilots, agentic workflow systems, clinical NLP, document intelligence, or other AI-enabled healthcare technology.Core Competencies Strong product judgment with the ability to connect user needs, operational workflows, business outcomes, technical feasibility, and risk considerations. Clear, executive-level communication skills with the ability to explain complex AI, clinical, operational, and financial concepts to varied audiences. Strong analytical thinking, including the ability to assess workflow performance, define success metrics, evaluate tradeoffs, and use data to guide decisions. Sound judgment in balancing innovation, responsible AI practices, compliance, user trust, implementation readiness, and speed of delivery. Strong collaboration skills with the ability to align Product, Engineering, Data Science, Clinical Operations, Compliance, Client Success, Sales, and Implementation stakeholders. Ability to lead through ambiguity, structure complex problems, and drive clarity across cross-functional teams. Strong stakeholder management skills, including the ability to gather input, manage competing priorities, and influence without direct authority. High accountability for outcomes, execution discipline, and follow-through in a fully remote work environment. Adaptability and comfort operating in a fast-paced, growth-oriented, performance-driven organization with evolving priorities. Strong organization and prioritization skills, with the ability to manage multiple discovery, delivery, measurement, and stakeholder workstreams. Commitment to building trusted, explainable, user-centered AI-enabled products that support quality, productivity, compliance, and client value.Additional Requirements 1) Physical Requirements The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. 2) Position and Employment Statement While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Product Manager Department: ProductLocation: RemoteFLSA Status: ExemptPeople Leader: NoTravel: Up to 5%SummaryCompany SummaryAccuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.Job SummaryThe Product Manager will help define, build, and improve AI-enabled capabilities across Accuity’s clinical revenue cycle platform. This role will support the development of agentic workflows, AI-assisted decision support, automation tools, and human-in-the-loop product experiences that improve productivity, accuracy, quality, and client outcomes.The Product Manager will work closely with the Product Team, engineering, data science, clinical operations, compliance, analytics, client success, and commercial teams to translate user needs and workflow requirements into clear product documentation and successful releases.The ideal candidate is analytical, detail-oriented, highly collaborative, and excited to build practical AI products for complex healthcare workflows. This person should be able to understand how expert users work today, identify where AI can reduce friction or manual effort, and help deliver capabilities that are useful, measurable, and safe.ResponsibilitiesProduct Discovery and Workflow Analysis Support discovery for AI-enabled and agentic workflow opportunities by gathering input from users, clinical subject matter experts, operations, data science, client success, implementation, commercial teams, and other stakeholders. Document current-state workflows, user pain points, decision points, data inputs, manual steps, exceptions, dependencies, and handoffs. Identify opportunities for AI, automation, workflow orchestration, and product enhancements to reduce friction, improve efficiency, and support measurable business outcomes. Help define AI-assisted workflows, including recommendations, task routing, confidence indicators, user review steps, escalations, exceptions, and feedback capture.Product Requirements and Backlog Management Translate workflow needs and stakeholder input into product requirements, user stories, acceptance criteria, process flows, and release documentation. Help maintain and prioritize the product backlog based on customer value, business impact, model readiness, data availability, technical effort, risk, and dependencies. Support requirements for AI model outputs, prompts or instructions, data inputs, feedback mechanisms, exception handling, and quality review workflows. Maintain clear documentation of workflows, assumptions, risks, dependencies, product decisions, and known limitations.Cross-Functional Collaboration Partner with Senior Product Managers, Engineering, Data Science, Design, Analytics, Clinical Operations, Compliance, Client Success, Implementation, and Commercial teams to support delivery of AI-enabled product capabilities. Participate in sprint planning, backlog refinement, demos, user acceptance testing, release readiness, and post-release monitoring. Support go-to-market, implementation, training, and client success teams with release notes, enablement content, demo support, and value messaging. Communicate product requirements, priorities, decisions, and tradeoffs clearly to technical and non-technical stakeholders.Product Performance and Continuous Improvement Analyze product usage, AI performance, user feedback, operational metrics, quality assurance findings, and client outcomes to identify improvement opportunities. Track key performance indicators such as adoption, automation rate, recommendation acceptance, override rate, exception rate, accuracy, productivity, cycle time, and user satisfaction. Help build closed-loop learning mechanisms so user feedback, operational outcomes, and performance insights can improve AI workflows over time. Use data and stakeholder feedback to inform product decisions, prioritize enhancements, and evaluate release success.Compliance, Quality, and Responsible AI Partner with Compliance, Privacy, Security, Clinical, and operational stakeholders to help ensure AI-enabled workflows are auditable, transparent, and aligned with responsible use expectations. Support product documentation and workflow design that reflect appropriate human review, escalation, quality control, and risk mitigation processes. Help identify workflow limitations, quality concerns, user trust considerations, and operational risks related to AI-enabled product capabilities.Other Duties as Assigned Perform other duties as assigned to support product development, business priorities, and organizational goals.QualificationsEducation and Credentials Bachelor’s degree in business, healthcare administration, technology, analytics, product management, or a related field preferred. Equivalent combination of education, training, and relevant experience may be considered.Experience 2+ years of experience in product management, product operations, business analysis, healthcare operations, technology implementation, analytics, or a related role. Experience translating user needs, business workflows, or operational requirements into product requirements, user stories, workflow diagrams, process documentation, or technical documentation. Experience working with technical and non-technical stakeholders, including engineering, data science, clinical experts, operations, analytics, or client-facing teams. Experience using data, metrics, or operational feedback to evaluate product performance and inform decisions. Healthcare technology, revenue cycle management, clinical documentation integrity, coding, denials, utilization management, revenue integrity, hospital operations, or enterprise SaaS experience preferred. Exposure to AI-enabled products, automation, workflow orchestration, analytics, machine learning, large language models, natural language processing, document intelligence, or related technologies preferred. Familiarity with agile product development practices preferred. Experience supporting products or workflows that require compliance, auditability, privacy, security, quality control, or high user trust preferred.Core Competencies Product Thinking: Understands user needs, workflow complexity, business priorities, and operational constraints; translates ambiguity into clear, actionable product direction. Analytical Judgment: Uses data, stakeholder input, product metrics, and business context to evaluate performance, identify opportunities, and support sound decisions. Workflow Orientation: Breaks complex processes into clear steps, decision points, exceptions, dependencies, and user needs. Communication: Communicates clearly and effectively in writing and verbally with technical, clinical, operational, and business stakeholders. Collaboration: Builds productive cross-functional relationships and works effectively across teams in a fully remote environment. Execution Discipline: Manages multiple priorities, follows through on commitments, maintains clear documentation, and supports timely delivery. Attention to Detail: Produces accurate requirements, documentation, release materials, and workflow artifacts that support successful execution. Adaptability and Learning Agility: Demonstrates curiosity and willingness to learn emerging AI product concepts, including model outputs, confidence scoring, human-in-the-loop review, feedback loops, explainability, and monitoring. Stakeholder Management: Balances diverse perspectives, clarifies needs, manages expectations, and supports alignment across teams. Accountability: Takes ownership of assigned work, escalates risks appropriately, and contributes to measurable product and business outcomes.Additional Requirements 1) Physical Requirements The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment. 2) Position and Employment Statement While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

Position Summary:As a valued member of the DRG Review Team, the DRG Integrity Specialist performs a secondary level review of medical records and code assignment using knowledge of Accuity technology and client systems with a physician in accordance with federal coding regulations and guidelines as well as client specific coding guidelines to ensure accurate DRG assignment. This function requires a broad knowledge of the compliance structure to support the appropriate reimbursement. Primary Job Responsibilities Review pre-bill cases simultaneously with a physician during each work shift excluding breaks and meetings to analyze and validate diagnosis and procedure codes for inpatient services via coding compliance and clinical knowledge to support accurate DRG assignment. Utilizes Accuity technology for tracking of coding errors, query opportunities and other data collection as needed. Researches, analyzes, and responds to inquiries regarding compliance, inappropriate coding, and client denials. Possesses a high level of dependability and ability to meet Accuity coding recommendations, accuracy rate, and production standards. Interacts with Accuity physicians, peers, CDIS, and management regarding documentation, policies, procedures, and regulations. Interacts with management on an ongoing basis including assisting senior level staff in providing recommendations for process improvement so that productivity and quality goals can be met or exceeded, and operational efficiency and financial accuracy can be achieved. Reviews, develops, modifies, and/or adapts relevant client procedures, protocols, and systems to coordinate with Accuity methodology. Creates and provides group education and training based on accurate coding practices, coding compliance documentation, and regulatory provisions. Attends in-house training sessions to receive updated coding information and changes in coding and/or regulations. Adheres to stringent timelines consistent with project deadlines and directives. Ensures strict confidentiality of patient medical records. Always acts in an ethical and collaborative manner while monitoring own work to help ensure quality. Codes medical records as needed based on organizational needs. Performs miscellaneous job-related duties as assigned. Position Qualifications Education: High School Diploma or GED required. Associates Degree in Health Information Management or similar preferred. Experience: Minimum 4 years of inpatient coding experience in hospital facility coding. Minimum 2 years of experience that is directly related to the duties and responsibilities specified above. Experience and knowledge in DRG reimbursement (i.e., MS-DRG, APR-DRG). Licensure and/or Credentials: Coding credential required from AHIMA/AAPC (RHIA, RHIT, CCS and/or CIC) Knowledge, Skills, and Abilities Knowledge of auditing concepts and principles. Expert of coding guidelines. Ability to use independent judgment and to manage and impart confidential information. Advanced knowledge of medical coding, electronic medical record systems, coding systems. Critical thinking skills to analyze and solve problems. Strong communication and interpersonal skills. Knowledge of legal, regulatory, and policy compliance issues related to medical coding and documentation. Knowledge of current and developing issues and trends in medical coding diagnosis and procedure code assignment. Ability to clearly communicate medical information to physicians and CDIS staff. Ability to provide guidance and training to when needed. Ability to use a PC in a Windows environment, including MS Word. Independent, focused individual able to work remotely or on-site. Physical Requirements The requirements described here are representative of that…

Director, Client Analytics Department: Reporting and AnalyticsLocation: RemoteFLSA Status: ExemptPeople Leader: YesTravel: <20%SummaryCompany SummaryAccuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.Job SummaryThe Director, Client Analytics is responsible for building and leading Accuity's Client Analytics function, delivering high-quality reporting, analytics, and data-driven insights that strengthen client partnerships and support operational excellence. This leader oversees the strategy, delivery, and continuous improvement of client-facing analytics while establishing scalable processes, governance, and operating models that support the organization's continued growth. This role serves as the primary analytics partner to Client Success, working collaboratively to understand client objectives, uncovering the business questions behind reporting requests, and developing meaningful analytical solutions that improve client decision-making. ... (remaining content omitted for brevity) ...

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