Senior CCAS Lead – Salesforce Integration (Onsite)

LHH; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

LHH in Austin or Dallas is seeking a Senior CCAS Administrator to lead a hands-on, technical CCAS platform and its Salesforce integration, focusing on business outcomes rather than routine tasks.

The role supports a large outbound contact center and 330-340 agents across 3 locations, with 70–80% outbound activity and hours spanning 8:00 AM to 9:00 PM. You will mentor 2–3 junior admins and drive reporting and data analysis.

Qualifications

• Hands-on CCAS platform administration required.
• Outbound dialing strategies and optimization experience.
• Support for large-scale contact center environments.
• Ability to mentor 2-3 junior administrators.
• Business-focused mindset linking tech decisions to KPIs.

Responsibilities

• Oversee campaigns, reporting, SMS, chat, and platform integrations.
• Lead and mentor junior administrators.
• Analyze operational data to improve contact rate and conversions.

Skills

CCAS platform administration

Outbound contact center

Salesforce integration

Leadership

Data analysis

Excel

Pivot tables

Tableau

Five9

Troubleshooting

Tools

Five9

NICE inContact

Talkdesk

Salesforce

Job description

LHH in Austin or Dallas is seeking a Senior CCAS Administrator to lead a hands-on, technical CCAS platform and its Salesforce integration, focusing on business outcomes rather than routine tasks.

The role supports a large outbound contact center and 330-340 agents across 3 locations, with 70–80% outbound activity and hours spanning 8:00 AM to 9:00 PM. You will mentor 2–3 junior admins and drive reporting and data analysis.