Senior CCaaS Data Architect - AWS Lakehouse & WFO

Kentro

Catonsville (MD)

Hybrid

USD 140,000 - 150,000

Full time

3 days ago

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Benefits offered by this job

Healthcare benefits

401k including an employer match

Education reimbursement

Flexible work arrangements

Job summary

Kentro in Maryland is hiring a Contact Center Data Architect to lead data solutions across CCaaS and WFO ecosystems. You will architect the data strategy, bridge Amazon Connect data with WFO platforms, and drive insights through Snowflake/Databricks and data lake services.

The role emphasizes governance, performance tuning, and secure handling of sensitive customer data, with a hybrid work model from Woodlawn, MD. Competitive base salary is offered.

Qualifications

Bachelor’s degree in Computer Science, Data Engineering, or a related technical field.
7+ years in data architecture or engineering.

Responsibilities

Design end-to-end CCaaS data solutions unifying Amazon Connect with WFO data to provide a 360-degree view.
Oversee Data Lake architecture using AWS Athena and cloud-based data architecture.
Define data models for IVR navigation, agent events, and core KPIs.
Manage ETL/ELT pipelines using MS SQL, Python, CloudWatch and AWS Glue.
Establish and enforce data governance and protect PII data.
Tune Athena and Snowflake clusters for cost-efficient performance.

Skills

CCaaS data

Data architecture

AWS data stack

MS SQL Server

Databricks/Snowflake

Amazon Connect

Education

Bachelor's degree

Tools

AWS Glue

Athena

Snowflake

Databricks

Lambda

CloudWatch

Job description

The role emphasizes governance, performance tuning, and secure handling of sensitive customer data, with a hybrid work model from Woodlawn, MD. Competitive base salary is offered.

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