Senior Casualty Claims Examiner Construction Defect

4419US00 DUAL Claims Services, Inc.; Florida; Hybrid; USD 130,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

Unlimited PTO

401k with company match

Paid volunteer days

Job summary

DUAL North America, Inc. is seeking a Senior Casualty Claims Examiner specializing in construction defect. This role involves investigating claims, analyzing policy coverages, and collaborating with internal and external stakeholders to resolve claims efficiently.

You will support the construction defect team and manage low to moderate exposure claims. Ideal candidates have a bachelor’s degree (preferred), relevant state licenses or eligibility, and 2–7 years of construction defect claims

Qualifications

• Bachelor’s degree preferred; professional designations a plus.
• Must be licensed or eligible to be licensed in required states.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• 2–7 years of construction defect claims experience preferred with strong performance.

Responsibilities

• Initiate timely contact with all relevant parties upon claim assignment.
• Handle low to moderate exposure construction defect claims.
• Analyze policies to determine coverage.
• Draft and issue coverage position letters.
• Negotiate settlements.
• Ensure compliance with regulations and internal policies.
• Coordinate with defense counsel and experts for litigation plans and budgets.
• Maintain thorough documentation and support claim strategies.

Skills

Written communication

Verbal communication

Independent work

Attention to detail

Multitasking

Regulatory knowledge

Education

Bachelor’s degree preferred

Professional designations (CPCU, SCLA, AIC, JD) a plus

Tools

Microsoft Office Suite

Job description

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world. The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a Senior Casualty Claims Examiner Construction Defect Classification: Exempt/Full-time

Reports to: Claims Manager. Travel: 0-10%. Salary Range: $130,000.00-$160,000.00.

Location: Remote.

Role overview DUAL North America is seeking a Sr. Casualty Claims Examiner with our Construction Defect Claims team. At DUAL, Sr. Casualty Examiners play a critical role in managing and resolving insurance claims with accuracy and efficiency, while complying with state regulatory requirements. In this role, you will investigate claims, analyze policy coverages, and collaborate with internal and external stakeholders to ensure claim resolution. Supporting the Sr. Construction Defect Claims team, you will independently manage low to moderate exposure claims involving alleged defects in residential and commercial construction.

Role responsibilities

• Initiate timely contact with all relevant parties upon claim assignment
• Handle low to moderate exposure construction defect claims involving residential and commercial projects.
• Analyze insurance policies to determine applicable coverage
• Draft and issues coverage position letters
• Negotiate settlements
• Ensure all claim activities comply with DOI regulations and internal policies
• Retain and coordinate with defense counsel and experts while managing litigation plans and budgets to ensure effective case resolution
• Maintain timely, accurate, and complete documentation of all claim activities and decisions
• Collaborate with underwriting, and internal teams to share insights and coordinate claim strategies
• Provide feedback to business partners to support continuous improvement in claims handling

Key requirements

• Bachelor’s degree preferred
• Professional designations (CPCU, SCLA, AIC, JD) are a plus
• 2-7 years of construction defect claims experience is preferred with consistent high level of performance and achievement
• Must be licensed or have the ability to become licensed in all required states
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Knowledge of industry trends and legal developments affecting claims handling
• Ability to manage multiple claims and competing priorities
• Ability to adapt to evolving regulatory and legal environments
• Complete assigned tasks correctly, on time and able to learn quickly
• Self-motivated and demonstrating attention to detail
• Be able to work independently for extended periods
• Excellent written and verbal communication skills as well as general business understanding
• Must be able to remain in a stationary position 50% of the time, with occasional movement in the office to access cabinets and equipment

What we offer:

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more. We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us - the people who work in the business - supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.