Senior Case Support Specialist – Remote/On‑Site

State of Utah; Saint George (UT); On-site; USD 30,803,000 - 51,434,000; Full time

Job summary

State of Utah's DCFS St. George Office seeks a Senior Assistant Caseworker, Office Support to keep our child welfare team organized and responsive.

The role supports staff, clients and partners by handling clerical tasks, meeting minutes, intake screening, and case file management. You will greet visitors, manage phones, assist with Medicaid applications, prepare court documents, handle payments, supervise visits when needed, and transport clients as required.

Qualifications

• Experience managing reception areas, handling high-volume telephone systems, greeting walk‑in clients, and maintaining office equipment.
• Ability to create, scan, archive, and retrieve case files and reports, including tracking certified mail within the SAFE case system.
• Proficiency in drafting court documentation, preparing legal letters, conducting Clear Search requests, and supporting AG/audit file retrieval.
• Experience supervising and monitoring parent‑child visits and providing transportation for youth and clients.
• Competency in handling financial transactions, processing payments, and assisting clients with Medicaid applications.
• Strong written and verbal communication skills for taking and transcribing meeting minutes and coordinating 24-hour notifications and prior checks.
• Valid driver's license and reliable ability to transport clients, youth, and children safely to appointments, placements, or visits.

Responsibilities

• A Senior Assistant Caseworker, Office Support, serves as a clerical resource to professional child welfare social work staff by providing direct client and case related support services.
• Assisting in covering the reception area
• Greet and assist walk‑in clients
• Receive incoming telephone calls and directs them to the appropriate staff member.
• Preparing letters and/or documentation for courts and/or clients.
• Mailing certified mail to clients or sheriff; tracking in SAFE case system.
• Creating, maintaining, scanning, and/or archiving files, reports, etc.
• Retrieving files for workers, AGs, supervisors, and audits.
• Assisting with 24-hour notifications and priors.
• Maintaining the upkeep of office equipment.
• Taking and transcribing minutes at meetings.
• Assisting with completing Medicaid applications.
• Responsible for processing payments, managing financial transactions and handling other related financial tasks as assigned.
• Transportation of clients and children.
• Supervise and monitor visits
• Other duties as assigned

Skills

Reception management

Document scanning and archiving

Court document drafting

Visit supervision

Financial transactions

Minutes transcription

Driver's license

Tools

SAFE system

Adobe Pro

Google

Microsoft Office

Job description

State of Utah's DCFS St. George Office seeks a Senior Assistant Caseworker, Office Support to keep our child welfare team organized and responsive.

The role supports staff, clients and partners by handling clerical tasks, meeting minutes, intake screening, and case file management. You will greet visitors, manage phones, assist with Medicaid applications, prepare court documents, handle payments, supervise visits when needed, and transport clients as required.