Case Manager (Veteran Services)

Veterans Multi-Service Center, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 48,000 - 62,000; Full time

Job summary

Veterans Multi-Service Center, Inc. is seeking a Case Manager (Veteran Services) in Philadelphia to provide case management for approximately 15–30 veteran households.

You will support development of non-clinical service plans, focusing on housing first, and work with clients to achieve housing stability. The role requires coordinating with interdisciplinary teams, ensuring compliant case files, and conducting outreach to link veterans with VA benefits and other public resources.

Qualifications

• Bachelor’s degree or equivalent work experience in social services or related field.
• Minimum two years’ experience in nonprofit or social services.
• Experience with grant-funded programs and veteran housing services is a plus.
• Proficiency with databases and Microsoft Word Suite.

Responsibilities

• Maintain a caseload of 15–30 veteran households.
• Develop and monitor individualized housing stability plans.
• Assess eligibility and service needs with clients.
• Coordinate with interdisciplinary teams to implement program resources.
• Ensure case files meet regulatory standards and confidentiality policies.
• Conduct outreach to identify and serve target populations.
• Assist with obtaining VA benefits and other public benefits.

Skills

Organizational skills

Time-management

Communication skills

People skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Word

Databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Case Manager (Veteran Services)

Full Time Edison, Philadelphia, PA, US

24 days ago Requisition ID: 1110

Veterans Multi-Service Center(VMC) is a leading non-profit organization dedicated to serving veterans and their families. We provide a comprehensive range of services designed to empower veterans to overcome challenges, achieve their goals, and thrive in their communities.

VMC is committed to fostering a workplace culture where diverse voices are respected and valued, ensuring a safe and inclusive environment for all employees. We utilize data-driven strategies to demonstrate how our workforce consistently prioritizes and delivers quality client service from program entry through to exit, aligning directly with our mission to serve veterans and their families.

Position Overview:

This position provides case management for approximately 15-30 Veteran households at a time, supporting development and achievement of non-clinical individual service plans. Case managers are responsible for maintaining a caseload of veteran clients for the Perimeter Grant Per Diem Adult Day Drop In Program

Key Responsibilities:

• Maintains a caseload and provides case management with a focus on housing first.
• Consults with clients to assess program eligibility and service needs.
• Works with clients to create individualized housing stability plans with client-specific goals.
• Provides ongoing support and expertise through assessment, planning, and implementation of program resources and services.
• Consults with multiple interdisciplinary teams as needed and are primarily responsible for the assessment and completion of quality assurance program principles.
• Collaborates with case management team on service plans to coordinate approaches for successful outcomes.
• Ensure case files comply with regulatory agency standards and agency policies and procedures ensuring compliance with confidentiality, security and safety policies and procedures.
• Organizes program efforts to meet requirements of outreach, case management, access to VA benefits and access to other public benefits.
• Financial assistance to eligible households as needed.
• Conducts outreach to identify and provide services to target populations.
• Developing and maintaining relationships beneficial to the program and agency to generate referrals of veteran households to the program and to promote agency services.
• As required, attend all internal, external and community meetings and events relevant to the position.
• Maintain consistent and reliable attendance as an essential function of this role.
• Perform other duties within the scope of the position as assigned by the Program/Department Manager to effectively support program/department operations and agency's mission of serving veterans.

Qualifications:

• Bachelor’s degree or equivalent work experience in social services, non-profit management, administrative or case management capacity.
• Minimum two (2) years’ experience in non-profit, social services, or related program delivery and/or coordination among multiple stakeholders.
• Experience working with grant-funded programs—particularly focused on veteran housing services experience working with diverse populations, as well as low-income individuals.
• Good computer skills with knowledge of databases and Microsoft Word Suite.
• Strong organizational, time-management, communication, and people skills.
• Possess and maintains a valid, unrestricted driver’s license with an acceptable driving record in accordance with agency policy, current automobile insurance and vehicle registration.