Senior Case Manager - RRH

Jericho-Project; New York (NY); On-site; USD 55,000 - 60,000; Full time

Job summary

The Jericho Project in New York, NY seeks a Senior Case Manager to provide rapid rehousing services to high-risk veterans, young adults, and families. You will manage a caseload of 10–12 participants and coordinate services with clinicians and staff.

In this non-exempt, full-time role, you will conduct intakes, develop housing stability plans, accompany clients to housing viewings, and advocate with landlords to secure and maintain housing. Location: Manhattan.

Qualifications

• Bachelor’s Degree in social work or related field required; Master’s preferred.
• Experience in homelessness, substance abuse, mental health, or trauma settings preferred.
• Experience with veterans, young adults, or LGBTQ populations preferred; NYC resources knowledge helpful.
• Strong organizational, writing, and communication skills; proficient with computers.

Responsibilities

• Use Motivational Interviewing and Harm Reduction to aid housing stability for veterans and families.
• Conduct assessments and intakes; ensure complete documentation and timely case notes.
• Refer participants to mental health services and coordinate housing applications with staff.
• Develop and facilitate workshops for independent skills and mental health.
• Provide direct case management in office and during field visits with high-risk participants.
• Develop housing stability plans and assist with income/benefits and budgeting.
• Coordinate with Workforce Opportunities to link participants to employment/education.
• Advocate with landlords/brokers to secure and maintain housing; liaise with housing specialists.

Skills

Case management

Rapid rehousing

Veterans engagement

LGBTQ populations

Organizational skills

Writing skills

Communication skills

Computer skills

Education

Bachelor's degree in social work or similar field

Master's degree (preferred)

Tools

Relias Training

Job description

About Jericho Project

Jericho Project is a nationally recognized nonprofit that has been working to end homelessness at its roots since 1983. What began as a Manhattan soup kitchen has grown into a citywide organization serving nearly 3,000 New Yorkers each year—including over 700 veterans, as well as young adults and families, many of whom identify as LGBTQ+.

Jericho provides more than 600 units of supportive housing through seven permanent residences in the Bronx and Harlem, along with scattered-site apartments throughout New York City. Our housing-first model is paired with wraparound services delivered by skilled case managers, licensed mental health clinicians, and workforce development specialists. Together, these services support our four pillars of stability: housing, employment, wellness, and family.

In 2024, Jericho facilitated over 570 housing placements, helped secure nearly 275 job placements, and delivered over 750 therapy sessions through our in-house Jericho Therapy Program. As we move toward expanding our reach by an additional 2,000 units of housing, we remain committed to helping individuals and families build lasting independence and well-being—one person, one home, and one community at a time.

About the Position

The Senior Case Manager Senior Case Manager will be responsible for providing rapid rehousing services to high risk veterans, young adults, and families. The Senior Case Manager will carry a caseload of approximately 10-12 participants.

The Senior Case Manager will be required to have frequent contact, but not limited to, weekly or monthly face-to-face meetings, telephone conversations, aftercare contacts and survey distribution, e- mail, and other electronic exchange with each participant on his or her caseload, depending on the need for services and post-placement support. Additionally, Senior Case Manager will provide oversight to case management team by reviewing documentation, review financial requests, onboarding new staff and taking on special projects as assigned by the Assistant Director’s and Program Director.

Position: Senior Case Manager

Location: Manhattan

Reports To: Program Director

Status: Non-Exempt

Compensation: $55,000.00 to $60,000.00 annualized

Responsibilities

• Utilize Motivational Interviewing and Harm Reduction techniques to assist both veterans and young adults, singles and families who are homeless to resolve their housing crises and promote long-term housing stability.
• Conduct assessments and program intakes for individuals seeking rapid re-housing services. Ensure data is accurate and complete and that all required accompanying documentation is collected. Update case notes in electronic case management system in a timely manner.
• Make referrals on behalf of participants for mental health services and complete psychosocial evaluations, for those considering supportive housing applications with assistance from LCSW Therapist and Program Director Senior CM will act as a liaison to submit at least 10 supportive housing application semi-annually.
• Assist in the development and facilitation of workshops and groups including independent skills, healthy relationship and mental health, etc.
• Conduct intakes and assist in the orientation process of new program participants.
• Provide direct case management services in the office and at field/home visits with high-risk participants.
• Develop and update housing stability plans to assist participants to obtain or maintain permanent housing. Identify household’s strengths, needs, abilities, and preferences. Utilize a variety of interventions to assist participants with overcoming barriers to housing stability, including increasing income and benefits.
• Provide hands-on assistance to engage high-risk participants in finding suitable housing, including accompanying those participants to apartment viewings and other appointments. In addition, the Senior Case Manager will advocate on behalf of the participants with landlords and brokers to overcome any issues or challenges to securing and maintaining suitable housing. Work collaboratively with community housing specialists to identify suitable housing.
• Assess high-risk participants for housing readiness by evaluating the appropriate level of housing for the client needs.
• Conduct housing re-inspections for identified units once the client has moved into housing to assess for concerns. Mediate household and/or landlord-tenant disputes that threaten housing stability. Serve as point-of-contact for landlords and maintain positive landlord relationships.
• Conduct Bi-monthly face to face contact with participants and quarterly visits to the client’s home.
• Coordinate with Workforce Opportunities team to link participants to employment and educational assistance.
• Identify and make referrals to community resources including but not limited to preventive services, long-term case management programs, benefits assistance, SSI/SSDI, mental and physical healthcare, pantries, hospitals and Homebase to maintain stable housing.
• Assist with household budgeting and provide referrals for financial counseling as needed.
• Assess participants’ need for financial assistance and submit completed requests as needed.
• Provide crisis intervention and skill building as needed.
• Utilize electronic case management system. Maintain accurate and up-to-date client files.
• Assign trainings to case management staff as needed. Ensure that CM staff complete Relias trainings.
• Participate in community initiatives to fulfil Jericho Project’s mission to end homelessness.
• Participate and coordinate case conferences, staff meetings, and training.
• Carry out other duties as assigned by Assistant Director and/or Program Director.

Requirements

• Bachelors’ Degree in social work or similar field. Preferred Master Senior Case Manager.
• Experience working in homelessness, substance abuse, mental health and/or trauma settings preferred.
• Experience working with veterans/military, young adults, or LGBTQ populations preferred.
• Knowledge of NYC resources preferred.
• Must possess strong organizational, writing, communication, and computer skills.
• This position includes fast paced case management and some field work. Candidates must be self-starters with the skills and energy to work with high need participants in the community.
• Strong engagement and interpersonal skills.

ADA Specifications

This position requires the ability to lift up to 50 lbs. Ability to travel to various sites. One must possess the ability to speak, hear, see, and write as well as the ability to use a computer and related software programs. Local and/or national travel required and may require some longer weekday/weekend commitments to accomplish related business projects or meet deliverables.

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued. We believe that diversity and inclusion are essential to our success.

DISCLAIMER

This job description is intended to provide a general overview of the position and its essential functions. It is not intended to be an exhaustive list of all the duties and responsibilities that may be assigned to the staff member. The specific duties and responsibilities of the position may change from time to time, as determined by the needs of the organization.

The staff member must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.