Senior Case Manager - Lead Program & Crisis Support

Socket.dev; Sanford (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

SALT Outreach, Inc. in Sanford, FL is seeking a Senior Case Manager to oversee the daily operations of the Case Management Department, implement policies and procedures, and ensure successful service delivery for clients.

The role requires crisis intervention, collaboration with multiple teams, and support for interns and staff. The Senior Case Manager will supervise interns, coordinate with partner agencies, and maintain HMIS documentation while safeguarding client privacy and data quality.

Qualifications

• Bachelor in Social Work (BSW) or equivalent degree.
• Masters preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Organized, accurate, detail-oriented, and able to monitor work for quality.
• Intermediate level with MS Office Suite and Google Docs.

Responsibilities

• Oversee day-to-day operations of the Case Management program.
• Intervene in crises and provide Case Management support to departments as needed.
• Develop and implement policies and procedures for Case Management program.
• Collaborate with Manager of Social Services and Leadership team to improve processes.
• Coordinate with Universities/Colleges to provide field education to Social Work Students.
• Provide supervision and training to Case Management staff and Interns.

Skills

Verbal communication

Written communication

Problem solving

Interpersonal skills

Organization

MS Office & Google Docs

Education

Bachelor in Social Work (BSW) or equivalent

Masters preferred

Tools

MS Office Suite

Google Docs

Job description

SALT Outreach, Inc. in Sanford, FL is seeking a Senior Case Manager to oversee the daily operations of the Case Management Department, implement policies and procedures, and ensure successful service delivery for clients.

The role requires crisis intervention, collaboration with multiple teams, and support for interns and staff. The Senior Case Manager will supervise interns, coordinate with partner agencies, and maintain HMIS documentation while safeguarding client privacy and data quality.