Senior Case Manager III

Volunteers of America Los Angeles; United States; On-site; USD 64,000 - 67,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles is seeking a Senior Case Manager III to act as the subject matter expert for the case management team. You will mentor staff, arrange and monitor services, and ensure plans meet client needs with appropriate follow-up.

The role blends administrative duties with field outreach. You will lead intake, assessments, service planning, and coordination with providers to support veterans and families toward self-sufficiency and stability, including documentation and

Qualifications

• Must pass fingerprint clearance and background checks.
• Current TB screening and immunization records within 5 days of hire.
• Completed VOALA Case Management training within 6 months of hire.

Responsibilities

• Lead and mentor the Case Management team; review detailed action plans.
• Coordinate intake assessments, service planning and delivery.
• Conduct weekly case conferencing and monthly file audits.
• Collaborate with providers to link participants to resources.
• Perform on-site service delivery and field outreach as required.
• Maintain secure client records and HMIS documentation.

Skills

Case management

Team leadership

Outreach

Crisis response

Education

Bachelor's degree in social sciences or family therapy

VOALA Case Management training within 6 months

Tools

HMIS

Job description

About Us

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non profit human services organization committed to serving people in need strengthening families and building communities VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low income housing program as well as drug and alcohol rehabilitation Learn more at wwwvoalaorg

Pay Rate

3063 3224 Per Hour

Benefits

• VOALA offers competitive medical dental vision and retirement benefits

Job Summary and Purpose

The Senior Case Manager III is the subject matter expert for the case management team The Senior Case Manager II will mentor the team and as directed by the Program Coordinator will arrange coordinate monitor and assure all delivered services by the case management team meet the needs of clients This includes assisting case managers in assessing and reassessing clienthousehold needs educating on program and community resource opportunities developing relevant service plans scheduling appointments and providing necessary follow up to ensure service plans are progressing on schedule and needs are adequately being addressed The position requires a combination of administrativeoffice duties and fieldoutreach work

Duties and Responsibilities

Conducts comprehensive screenings and assessments with clients to collect functional environmental financial employment housing educational and health information as appropriate to develop a case planDevelops support systems to meet client needs coordinates and facilitates move in activities rental negotiations and service referrals as requiredMay make home and field visitsMonitors case managers on a regular basis to determine quality and effectiveness of services providedReview cases with Program Coordinator and Case Management TeamAudit case file on a regular basis for completeness and accuracyConducts crisis intervention as necessaryAssists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintainobtain self sufficiency and family stabilizationMakes referrals to available VAcommunity providers for therapeutic social educational and medical resources as appropriateProvides support to case managers clients and families through ongoing case conferencing counseling and advocacyConducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposesAssure all program assets and file documents are maintained and secure for all client recordsDevelops performs and assists with workshops pertaining to program services that meet client needsParticipates and assists with outreach eventsOther duties as assigned

Essential Ability

Acknowledgement Ability to work and deal with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

Essential Duties

Services for this position must be provided on site As a result the position requires incumbents to report to work on site each day of active employment Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs set goals and find the necessary resources to meet those goals Responsible for intake assessments service planning and service delivery Conducts hard and soft file management HMIS CM process flow to ensure Client documentation meets all requirements for provision of services Collaborate with other service providers to link participants to community resources and supportive services Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate Develops performs and assists with workshops pertaining to veteran households needs Participates and assists with outreach events Other duties as required and may be subject to change

Mandated Reporter

As service providers to the underprivileged and vulnerable in our community all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities

Qualifications

Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verificationsMust meet Funder ApprovalCurrent TB screening and Immunization Records within 5 days of hireCopy of Current Professional License if applicableCurrent BLS Certification within 15 days of hireCompletion of all required trainings within 30 days of hireAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult uncooperative and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness mental illness substance abuse recently released from incarceration and other challenges

Education

Bachelors degree from an accredited institution in the social sciences or family therapyCompletion of VOALA Case Management training within 6 months of hire

Experience

Minimum total at least five 5 years of demonstrated case management experience with high needshigh intensity of service populationsIf Case Managers possess a masters degree in the social sciences only one 1 year of case management experience is required

Preferred Qualifications

Masters Degree Social Work or relatedExperience in supervision or lead role preferredHMIS navigation

Equal Opportunity Employer

Volunteers of America is an Equal Opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law This employer participates in E Verify as required by the federal government and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the US If E Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security DHS or Social Security Administration SSA so you can begin to resolve the issue before the employer can take any action against you including terminating your employment