Senior Case Manager — Housing & Community Programs

Amigos de Guadalupe Center for Justice & Empowerment; San Jose (CA); On-site; USD 70,304 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Sick time

401K plan

Job summary

Amigos de Guadalupe Center for Justice and Empowerment is seeking a Lead Case Manager in San Jose to oversee all case managers within the Hotel Program, enhancing guest quality of life and supporting poverty alleviation through coordinated services.

You will work with vendors, participants and partners to ensure deliverables, provide case management, and lead workshops while maintaining accurate records in HMIS and program databases.

Qualifications

• Bachelor's Degree in Social Work (or related field).
• Bilingual (English and Spanish).
• Minimum 2 years experience in nonprofit setting.
• Minimum of 1-2 years in a leadership role.
• Experience with PR-VI-SPDAT and VI-SPDAT a plus.
• Experience in HMIS data system.
• Knowledge of community resources.
• Excellent documentation, communication and writing skills.
• Ability to work in diverse settings with culturally diverse individuals/families.
• Knowledge of social issues impacting East San Jose residents.
• Must submit to and pass a background check.

Responsibilities

• Oversee and provide support to all Case Managers in the Program.
• Assist the Program Manager with daily program operations, administrative tasks, and other duties needed to ensure effective program delivery.
• Assess and address guest needs, determining eligibility for financial and in-kind emergency assistance services.
• Provide case management services to guests in the Program, including goal setting, long-term case plan development, and progress monitoring.
• Lead workshops and training for guests and Case Managers as needed.
• Maintain a caseload of 5 families per year (average caseload is 20-25 families at any given time).
• Meet with guests weekly or bi-weekly during their stay in the program and track their progress on a quarterly basis.
• Coordinate with service providers, volunteers, community partners, and other potential resources for the Program.
• Maintain accurate and complete case notes in compliance with Amigos record-keeping practices, as well as State and County requirements.
• Ensure guest records remain updated in agency databases and HMIS in compliance with program standards.
• Provide required documentation in a timely manner, including client follow-up, outcome evaluations, and data collection for Program quarterly action plans.
• Assist with program activities, including supporting meal service for families and ensuring guests receive meals in an organized and timely manner.
• Provide operational support during program activities, events, and daily shelter functions as needed.
• Serve as an additional point of support for program emergencies and urgent situations outside of regular business hours, in coordination with the Program Manager and Security staff.
• Participate in an on-call rotation and respond to program-related needs or emergencies when requested by the Program Manager.
• Work after hours as needed, including returning to the shelter whenever indicated by circumstances or supervisor.

Skills

Bilingual English/Spanish

Communication

Documentation

Leadership

Nonprofit experience

Diversity experience

Community resources

VI-SPDAT experience

East San Jose knowledge

Education

Bachelor's Degree in Social Work

Tools

HMIS data system

Job description

Amigos de Guadalupe Center for Justice and Empowerment is seeking a Lead Case Manager in San Jose to oversee all case managers within the Hotel Program, enhancing guest quality of life and supporting poverty alleviation through coordinated services.

You will work with vendors, participants and partners to ensure deliverables, provide case management, and lead workshops while maintaining accurate records in HMIS and program databases.