Senior Case Manager — Homeless Services & Housing Access

Clínica Romero; Los Angeles (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Clínica Romero in Los Angeles is seeking a Case Manager lead for the Homeless Services program. The role focuses on outreach, case management, resource navigation, and linking clients to housing, healthcare, and essential supports.

You will work both in-house and in the field, collaborating with social services, healthcare providers, and community partners to ensure access to services, support enrollment, and maintain confidential EMR records.

Qualifications

• Bachelor’s degree in social work, human services, public health, nursing, or related field (or equivalent experience).
• Strong knowledge of local housing resources and services, particularly in Los Angeles.
• Experience with case management, resource navigation, and using EMR systems (EPIC) preferred.
• Proficiency in MS Office Suite and ability to manage multiple cases effectively.
• Bilingual English/Spanish is a plus.

Responsibilities

• Outreach & Engagement: Engage with individuals experiencing homelessness in street-based and walk-in settings, linking them to healthcare, housing, and resources and addressing barriers to care.
• Case Management & Care Coordination: Develop individualized care plans, provide ongoing case management, follow-up, and advocacy for housing, food, healthcare, and social services.
• Crisis Intervention: Lead complex cases with crisis intervention, de-escalation, and conflict resolution; mentor junior staff.
• Resource Development: Develop new client resources and partnerships to increase housing and healthcare access.
• Collaboration: Work with Clinica Romero programs and providers like ECM, Behavioral Health, and Referrals.
• Housing Assistance & Navigation: Connect clients to housing programs and shelters; guide through housing processes.
• Healthcare & Supportive Services: Help clients access primary care, mental health, substance use treatment, and dental care.
• EMR Documentation & Data Entry: Maintain accurate patient records in EMR (EPIC) and HMIS.
• Monitoring & Reporting: Daily follow-ups, wellness checks, and case updates; maintain organized files.
• Training: Provide case management training to new staff.

Skills

Case management

Outreach & engagement

Crisis intervention

Bilingual English/Spanish

Collaboration

Education

Bachelor's degree in social work or related field

Tools

EPIC EMR

HMIS

Job description

Clínica Romero in Los Angeles is seeking a Case Manager lead for the Homeless Services program. The role focuses on outreach, case management, resource navigation, and linking clients to housing, healthcare, and essential supports.

You will work both in-house and in the field, collaborating with social services, healthcare providers, and community partners to ensure access to services, support enrollment, and maintain confidential EMR records.