Senior Case Manager

Bay Area Community Resources; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Bay Area Community Resources is seeking a Senior Case Manager to provide high quality case management services including intake, case planning, and court advocacy. You will lead case conferencing sessions and work directly within CHALK, a youth-led project focused on transformative youth development.

The ideal candidate will possess a bachelor's degree or relevant experience in youth programs, and must demonstrate strong communication and organizational skills. A commitment to the mission of BACR is essential.

Qualifications

• Possession of a bachelor degree or working towards a degree in Criminal Justice, Psychology, Sociology, or a related field.
• Can be substituted with over four years of experience working in youth programs.
• Pass a criminal background check and TB test clearance.

Responsibilities

• Conduct assessments of youth to identify and address wraparound barriers.
• Generate thorough individual service plans featuring supportive services.
• Build and maintain strong rapport with youth to support their network.

Skills

Excellent oral and written communication skills

Experience with workforce development programming

Experience working with undocumented and/or system-impacted youth

Understanding of immigration laws and policies

Bilingual: Spanish preferred

Education

Bachelor degree in Criminal Justice, Psychology, Sociology, or related field

Job description

Position Overview

Provide high quality case management services, including but not limited to intake, case planning, court advocacy, cognitive behavioral therapy referrals and linkage to stabilization services. Additionally, lead case conferencing sessions with program coordinators and career coaches who also support the youth on your caseload. Facilitate additional projects that improve staff performance or benefit clients. CHALK is a youth-led project that provides a range of youth services with a specific focus on transformative youth development and employment. Within CHALK there are two youth-led programs: YouthLine Tech, a job training program for youth interested in careers in technology and media; Career Pathways for Undocumented Youth, a career exploration program providing undocumented youth with cohort-based job training and career exploration opportunities to various career pathways. The Senior Case Manager will be responsible for case managing all youth who are participants of CHALK programs.

Qualifications

• Possession of a bachelor degree or working towards a degree in Criminal Justice, Psychology, Sociology, or a related field. Can be substituted with over four years of experience working in youth programs.
• Excellent oral and written communication skills.
• Experience with workforce development programming and education pathways.
• Experience with immigration laws and policies and their impact on marginalized communities.
• Experience working with undocumented and/or system-impacted youth.
• Familiarity with restorative justice, trauma-informed care, and motivational interviewing.
• Ability to maintain confidentiality and demonstrate a high degree of integrity.
• Valid California driver’s license and an insured, registered and operational vehicle for work purposes.
• Pass a criminal background check and TB test clearance.
• Availability to work evenings to meet with participants, including periodic Saturdays.
• Ability to be on call.
• Bilingual: Spanish preferred.

Personal Qualities

• A commitment to and strong belief in BACR and CHALK's mission, philosophy, and guiding principles.
• Ability to maintain goals and priorities when dealing with varying challenges.
• Ability to work under pressure and provide crisis intervention.
• Ability to be flexible when working with people and organizations of different viewpoints.
• Creativity, enthusiasm, and dedication to a youth-centered approach and youth development.

Duties and Responsibilities

• Conduct assessments of youth/TAY to identify and address wraparound barriers, behaviors, and characteristics that hinder stability and functionality.
• Generate thorough individual service plans featuring supportive services, resources, referrals, and linkages to promote stability.
• Familiarity with identification documents from foreign countries and knowledge of how to acquire them.
• Request monthly cash advances to purchase supportive services and complete monthly expense reports.
• Build and maintain strong rapport with youth/TAY so participants identify you as a key figure in their support network.
• Develop relationships and maintain communication with supportive networks, providers, and stakeholders to facilitate case conferences and improve services.
• Collaborate with the Program Manager and Career Coach to facilitate trainings, workshops, career panels, information sessions, and field trips for CPU participants.
• Meet with youth/TAY weekly to monthly, depending on the need, to monitor progress or regression of individual service plans and implement motivational techniques to keep youth/TAY engaged.
• Work with youth in setting and reaching self-identified educational, professional, and personal goals.
• Maintain case files with detailed notes and regularly update participant information in databases and spreadsheets.
• Attend school meetings, court hearings, and other necessary appointments to act as an advocate when appropriate.
• Write character, recommendation, and progress letters or reports for courts and other institutions.
• Represent CHALK at networking and partnership meetings and events.
• Attend semi-monthly staff meetings for case conferencing and programmatic discussions.
• Commit to professional development by attending trainings and workshops to better serve participants.
• Other duties as assigned.

Equal Opportunity Employment Statement

BACR is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to age, marital or familial status, religion, gender, gender identity, gender expression, sexual orientation, race, creed, color, genetic information, ancestry, national origin, physical or mental disability including AIDS or AIDS-related complex, or military status.