Senior Case Manager

Inside Higher Ed

Dahlonega (GA)

On-site

USD 52,998 - 64,775

Full time

14 days+

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Job summary

A regional multi-campus university in Georgia is seeking a Senior Case Manager to lead non-clinical student outreach and support efforts across its campuses. This role focuses on managing cases, facilitating referrals for students in crisis, collaborating with community partners, and advocating for student needs. The ideal candidate holds a Master's degree and has at least three years of experience in student services. The starting salary for this full-time position is $58,887.

Qualifications

3 years of experience working with student issues.
Experience with Residence Life, Orientation, Advising, or Case Management.

Responsibilities

Serve as a member of the Behavioral Intervention Team (BIT).
Manage caseload ranging from mild to critical concerns.
Facilitate referrals for treatment and assessment services.
Provide student advocacy with instructors.
Foster partnerships with external community agencies.

Skills

Familiarity with support services

Compassion

Sound judgment

Education

Master's degree in social work, higher education, counseling, or related field

Job description

Join to apply for the Senior Case Manager role at University of North Georgia.

Location: UNG-Dahlonega, GA. Regular Full‑Time. Job ID: 292127.

About Us: Located in the fastest‑growing region of the state, the University of North Georgia is a multi‑campus university with an enrollment of nearly 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development, and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800‑member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The Senior Case Manager serves as the lead non‑clinical (non‑confidential) case manager for Student Care and Outreach and acts as the primary case manager for the university's Behavioral Intervention Team (BIT). BIT is a multidisciplinary group that responds to students exhibiting disruptive, troubling, or threatening behavior toward themselves or others. This role requires sound judgment, compassion, and a student‑centered approach to addressing referrals and coordinating care. Located on the Dahlonega campus, the Senior Case Manager supports students across all six UNG campuses, including online learners, and reports to the Associate Dean for Student Care and Outreach. This position is guided by UNG's Students First. Always commitment and supports the Division for Student Engagement and Success's four pillars of student success: Sense of Purpose, Belonging and Engagement, Academic Achievement, and Well‑being. In alignment with the Office of the Dean of Students' mission, the Senior Case Manager advocates for and supports students as they pursue their goals at UNG. The role helps students navigate complex life circumstances, university policies, and processes, while promoting integrity, safety, and well‑being across the campus community. The University of North Georgia will not be sponsoring any new H‑1B visas until further notice.

Responsibilities

Serve as standing member of BIT for all UNG campuses; attend all scheduled BIT meetings, assist with preparing BIT agendas, present relevant cases, and coordinate direct student care efforts through the BIT structure.
Manage a caseload ranging from mild to critical level concerns, providing consistent follow up to students and referring parties and assist with triaging of cases reported to Office of the Dean of Students.
Facilitate referrals for treatment, assessment, and other services for students who face complex issues and crisis (e.g., trauma, hospitalization, suicidal ideation, substance abuse concerns, physical and mental health concerns, etc.) that could affect their ability to be successful at UNG.
Provide advocacy for students, with instructors as appropriate, ensuring their needs are communicated and addressed.
Foster partnerships with external community agencies and care providers as appropriate.
Maintain student case files in Maxient, ensuring case notes and other records are maintained in accordance with university policies and federal and state regulations.
Deliver proactive messaging and educational outreach to promote student well‑being, mental health awareness, academic resources, academic best practices, and more.
Assist with data analysis to identify and assess evolving issues impacting student success and effectiveness of intervention models and resource delivery.

Knowledge, Skills, & Abilities

Familiar with support services within a higher education or community setting to assist students/client.

Required Qualifications

Master's degree required in social work, higher education, counseling, or related field.
Minimum three (3) years of working with student issues to include but not limited to Residence Life, Orientation, Advising, Student Counseling, or Case Management required.

Preferred Qualifications

MHFA or QPR certification preferred.
Experience working on a Behavior Intervention, CARE, or Threat Assessment Team preferred.

Proposed Salary

The starting salary for this position is $58,887.

Required Documents to Attach

Resume
Cover Letter
Unofficial Transcripts
Contact Information for Three Professional References

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

The University of North Georgia, a regional multi‑campus institution and premier senior military college, provides a culture of academic excellence in a student‑focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co‑curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information