Online Student Success Advisor

Inside Higher Ed; Dahlonega (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

A regional multi-campus university located in Dahlonega, Georgia, is seeking an Online Student Success Advisor. This role involves serving as a liaison and coach for online students, monitoring their progress, and providing resources for successful course completion. Applicants should hold a Bachelor's degree and have at least two years of experience in academic advising. Strong communication skills and detail orientation are essential. This full-time position may involve assisting faculty and maintaining student engagement.

Qualifications

• 2 years of academic counseling, advising, or student success support experience required.
• Experience working in an academic environment.

Responsibilities

• Serves as an eCampus Liaison, Academic Advisor, and Academic Success Coach to online students.
• Regularly monitors student participation and enrollment behavior.
• Supports faculty with student matters related to online program issues.
• Contacts new students to establish and maintain communication.
• Assists students with course registration and troubleshooting registration issues.
• Provides information regarding online courses and available services.

Skills

Strong organizational and communication skills

Detail-oriented

Excellent written and oral communication abilities

Excellent interpersonal and team-work skills

Ability to multitask

Education

Bachelor's degree

Tools

D2L

Job description

Job Title: Online Student Success Advisor

Location: UNG‑Dahlonega, GA

Regular/Temporary: Regular

Full/Part Time: Full-Time

About Us

Located in the fastest-growing region of the state, the University of North Georgia is a multi‑campus university with an enrollment of over 20,000 students, making it one of the largest institutions in the University System of Georgia. UNG is focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a variety of educational pathways that provide access and range from certificates and associate degrees to a professional doctoral program, UNG is responsive to regional education and economic development needs. Federally designated as a senior military college, one of the university's signature leadership programs is its 800‑member Corps of Cadets on UNG's Dahlonega Campus.

Job Summary

The University of North Georgia is currently accepting applications for an Online Student Success Advisor on the Dahlonega campus. The Online Student Success Advisor serves students by providing information about online learning opportunities and resources. Provides assistance in the development and delivery of exceptional student services by engaging and providing proactive advising/success coaching. Assists in the implementation of various student support initiatives designed to serve online students for successful completion of online courses and degree programs.

Please be advised that any offer of employment is contingent upon your eligibility to work in the United States. The university is aware of recent federal changes that may significantly increase the cost of filing H-1B visa petitions.

As a public institution, the university's ability to cover such costs is subject to budgetary constraints and state funding policies. Therefore, while we remain committed to supporting international faculty hires, we cannot guarantee payment of any newly imposed or increased visa‑related fees.

If you have any questions regarding the visa policy, please contact Monica Arrendale at (706) 867‑4470.

Responsibilities

• Serves as an eCampus Liaison, Academic Advisor, and Academic Success Coach to online students.


• Regularly monitors student participation and enrollment behavior; communicates with non‑participating students to offer support and encourage enrollment. Monitors and tracks at‑risk and probationary students to ensure student success.


• Supports faculty with student matters related to online program issues, student participation and engagement, and other areas, as appropriate. Assists with the online early alert system.


• Contacts new students to establish and maintain communication and support. Communicates relevant opportunities and news, important deadlines, available resources and services to other departments, faculty, staff, students and parents.


• Inform and coordinate with technical and course support staff to monitor patterns in requests for assistance and identify opportunities to improve student experience. Provides D2L assistance to students.


• Assists students with course registration (adds, drops, and withdrawals). Assists students with troubleshooting registration issues (pre‑reqs, holds, status, etc.).


• Provides information regarding online courses, programs and available services to students, administrators, staff, instructors, program directors, and advisors to promote online enrollment.

Knowledge, Skills & Abilities

• Strong organizational and communication skills.


• Detail‑oriented.


• Excellent written and oral communication abilities.


• Excellent interpersonal and team‑work skills.


• Ability to multitask, manages workload, and meets deadlines.

Required Qualifications

• Bachelor's degree required.


• 2 years of academic counseling, advising, or student success support experience is required.


• Experience working in an academic environment.

Preferred Qualifications

• Experience with a course management system such as D2L preferred.

Required Documents to Attach

• Resume


• Cover letter


• Unofficial Transcripts


• Contact information for three professional references.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on‑line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on‑line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

The University of North Georgia, a regional multi‑campus institution and premier senior military college, provides a culture of academic excellence in a student‑focused environment that includes quality education, service, research, and creativity. This is accomplished through broad access to comprehensive academic and co‑curricular programs that develop students into leaders for a diverse and global society. The University of North Georgia is a University System of Georgia leadership institution and is The Military College of Georgia. More details on the UNG Mission, Values, Vision, and Culture can be found at https://ung.edu/about/mission-vision-values.php.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with the University of North Georgia, as determined by University of North Georgia in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test.

Equal Employment Opportunity

The University of North Georgia, a unit of the University System of Georgia, is an affirmatively action/equal opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans.

Other Information

• This is not a supervisory position.


• This position does not have any financial responsibilities.


• This position will not be required to drive.


• This role is considered a position of trust.


• This position does not require a purchasing card (P‑Card).


• This position will not travel.


• This position requires security clearance.

Please note: the University of North Georgia career board updates daily, positions are subject to be removed without prior notice or before the posting expires.

Background Check

• Position of Trust + Education

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