Senior, Case Management Assistant - Days

geisinger; Danville (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Full benefits starting day one

Tuition reimbursement up to $5,000 per

401(k) plan with employer contribution

Paid time off (PTO)

Disability coverage

Job summary

Geisinger Health Plan is seeking an appointment scheduling professional to match physician guidelines with patient preferences, using technology to ensure efficient scheduling. The role emphasizes collaboration among patients, physicians, and staff to meet care needs and improve access to services.

Responsibilities include scheduling, data collection, referral processing, and handling inquiries. The position requires strong customer service experience and the ability to work a 40-hour schedule

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a fast-paced office setting.
• Strong communication and multitasking skills.

Responsibilities

• Schedules patient appointments and provides prep instructions per guidelines.
• Completes basic registration, demographics, and insurance data for timely payment.
• Ensures requests are fulfilled within the referring provider's timeframe.
• Processes referrals and obtains them for physician offices as needed.
• Answers questions about appointment status for patients and physicians.
• Handles multi-channel messages regarding appointments, referrals, prescriptions and complaints.
• Flag and communicate unusual scheduling or patient-related concerns.
• Facilitates contact between physicians or departments.
• Coordinates Home Care, DME, Oxygen, and Transportation.
• Identifies gaps in care and provides resource education to close gaps.

Skills

Customer Service

Teamwork

Time Management

Working Independently

Education

High School Diploma or GED

Job description

Location: Geisinger Health Plan Hughes Center

Shift: Days (United States of America)

Scheduled Weekly Hours: 40

Worker Type: Regular

Exemption Status: No

Job Summary:

Provides seamless appointment scheduling services to patients and referring physician offices by matching physician‑specific scheduling guidelines with patient appointment preferences using technology. Facilitates positive multi‑channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs.

Job Duties:

• Schedules patient appointments, providing proper prep instructions for ancillary and diagnostic proceduresand tests using physician‑specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Assures that all appointment requests are satisfied within the time frame specified by the referring provider.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Processes multi‑channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions and complaints.
• Advises of unusual situations, scheduling system technology or patient‑related concerns.
• Facilitates and assures physician to physician or department contact.
• Coordinates Home Care, Durable Medical Equipment and Supplies, Oxygen, and Transportation.
• Identifies gaps in care and social determinants and provides resource education to close gaps.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all‑inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

• Hours : 800am - 430pm w/ rotating 930-600pm shift

Benefit Highlights:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company‑paid life insurance, short‑term disability and long‑term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work‑life support, digital self‑help tools and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance

Education:

• High School Diploma or Equivalent (GED)- (Required)

Experience:

• Minimum of 1 year-Customer Service (Required)

Skills:

• Teamwork, Time Management, Working Independently

OUR PURPOSE & VALUES:

• Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.
• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.