Patient Access Scheduler - Pain Management

Geisinger; Danville (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Full benefits

Tuition reimbursement

401(k) plan

Paid time off

Wellness program

Job summary

Geisinger Healthplex Woodbine is seeking a Scheduling Specialist to manage patient appointments for multiple providers, including specialty and ancillary services. You will verify and collect essential registration and insurance data while ensuring HIPAA compliance and high-quality patient communication.

The role emphasizes coordinating across departments, providing accurate scheduling instructions, and maintaining a courteous, responsive service experience for patients and referring offices.

Qualifications

• Strong communication skills and ability to interact with patients and physicians.
• Proficient computer literacy and office software usage.
• Experience in customer service and healthcare scheduling is a plus.

Responsibilities

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Collects and maintains basic patient demographics and insurance information per HIPAA guidelines.
• Responds to patient and referring physician inquiries regarding appointment status and scheduling preferences.

Skills

Communication

Computer Literacy

Customer Service

Education

High School Diploma or GED

Associate's Degree in Business Administration/Management

Job description

Location: Geisinger Healthplex Woodbine Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No

Job Summary:

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

Job Duties:

Schedules patient appointments system wide for providers including specialty and ancillary services. Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines. Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments. Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment. Processes requests for referrals and obtains the referrals for physician offices as require. Answers patient and referring physician questions pertaining to appointment status. Coordinates the hold and release of template slots for requests to occur within weeks. Facilitates and assures physician to physician or department contact. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

This role requires to work on-site at Department location

Required Experience:

Minimum 1 year

Hours:

Rotating shifts between: 6:30 am -3:00 pm; 7:00 am-3:30 pm; 8:00 am -4:30 pm; 8:30 am-5:00 pm.

Benefits of working at Geisinger:

• Full benefits (health, dental and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) anda health savings account (HSA)
• Company-paid life insurance, short-term disability, and long-term disability coverage
• 401(k) plan that includes automatic Geisinger contributions
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
• Voluntary benefits including accident, critical illness, hospital indem

Education:

High School Diploma or Equivalent (GED)- (Required), Associate's Degree-Business Administration/Management (Preferred)

Experience:

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s):

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Customer Service

OUR PURPOSE & VALUES:

Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.

EXCELLENCE: We treasure colleagues who humbly strive for excellence.

LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.

INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.

SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Geisinger is committed to making better health easier for the more than 1 million people it serves. Founded more than 100 years ago by Abigail Geisinger, the system now includes nine hospital campuses, a 550,000-member health plan, two research centers and the Geisinger Commonwealth School of Medicine. With nearly 24,000 employees and more than 1,600 employed physicians, Geisinger boosts its hometown economies in Pennsylvania by billions of dollars annually.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and benefits for domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.

* Does not qualify for J-1 waiver. We are an Affirmitive Action, Equal Opportunity Employer. Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.