Senior Care Support Associate — Remote with Equity & Benefits
Maven Clinic
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Job summary
Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team. Senior Associates are the backbone of our specialized support operations — they bring deep product knowledge, ownership over complex workflows, and a commitment to delivering exemplary care to members and providers alike.
This role sits within our tiered support model at Tier 2 (Specialized) and above. In addition to handling nuanced member inquiries, Senior Associates take on cross-functional responsibilities
Qualifications
- 2+ years of experience in high-volume customer service settings.
- Experience providing support via phone, live chat, and messaging.
- Experience in health tech, fertility benefits, or insurance space.
- Strong written and verbal communication with empathy.
- Comfort working in a remote, fast-paced environment.
Responsibilities
- Serve as first point of contact and deliver exemplary service via multiple channels.
- Support enrollment, clinic and pharmacy coordination, and appointment bookings.
- Apply knowledge to navigate nuanced care needs and resolve escalations.
- Handle specialized workstreams including QA, bug triage, and partner inquiries.
- Contribute to QA processes and surface trends to management.
- Assist with bug identification and documentation with product teams.
- Mentor junior associates and share knowledge.
Skills
Tools
Job description
Maven Clinic is seeking a Senior Care Support Associate to join our Care Support team. Senior Associates are the backbone of our specialized support operations — they bring deep product knowledge, ownership over complex workflows, and a commitment to delivering exemplary care to members and providers alike.
This role sits within our tiered support model at Tier 2 (Specialized) and above. In addition to handling nuanced member inquiries, Senior Associates take on cross-functional responsibilities
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