Senior Care Specialist II

Los Angeles LGBT Center; Los Angeles (CA); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-Term Disability

403(b) Retirement Plan

Employee Assistance Program

Job summary

Los Angeles LGBT Center seeks a Senior Care Specialist II to support LGBTQ+ seniors across Los Angeles County, developing care plans and linking clients to housing and services.

The role emphasizes crisis intervention, documentation, collaboration with housing and community partners, and delivering group activities.

Applicants should have 2+ years in senior care management, a relevant degree, HIPAA knowledge, and bilingual English/Spanish preferred.

Qualifications

• 2+ years of senior care case management experience.
• Experience with LGBTQ community and urban/suburban settings.
• Bachelor-level degree in social work, gerontology or psychology.
• HIPAA knowledge and certification within 90 days.
• Fluent in English; bilingual English/Spanish preferred.
• Facilitation, collaboration and strong interpersonal skills.

Responsibilities

• Maintain an active caseload and complete documentation per procedures.
• Provide crisis intervention and de-escalation during client crises.
• Connect participants to emergency housing, mental health and other resources.
• Develop and monitor comprehensive care plans for housing stability.
• Collaborate with housing/navigation and community partners to support outcomes.
• Lead weekly group activities and Emergency Preparedness education.
• Attend trainings and contribute to staff development and supervision.
• Address client grievances and ensure client-centered resolutions.

Skills

LGBTQ+ experience

Senior care mgmt

Bilingual English/Spanish

HIPAA compliance

Trauma-informed care

De-escalation

Multitasking

MS Word & Excel

Diversity awareness

Interpersonal skills

Transportation access

Education

4-year degree in social work/gerontology/psychology

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Care Specialist II

SN - General Full-Time 100% AMR Campus, Los Angeles, CA, US

3 days ago Requisition ID: 3133

Salary Range: $29.94 To $36.89 Hourly

Position: #006578

Department : Senior Services

Reports To: Associate Director of Housing and Training

Status: Non-Exempt, Union

Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan

“Building a world where LGBT people thrive as healthy, equal, and complete members of society.”

DEPARTMENT SUMMARY:The Senior Services department supports and enriches the lives of lesbian, gay, bisexual and transgender (LGBT) people 50 years and older, with an overarching goal of successful aging in place. In this effort, the department provides a broad array of social, educational and support services to LGBT seniors, all of which are free or low-cost. We have an expanding population of LGBT homeless population and are growing as a department to include on site affordable housing for LGBT seniors.

JOB SUMMARY:Under the supervision of the [supervisor TBD per program] as part of the Seniors Services team, the Senior Care Specialist II provides increased support and intervention with high needs clients. In addition to developing individual care plans and promoting housing stability for LGBT seniors (50+) throughout Los Angeles County, the position will be responsible for creating positiverelationships with assigned caseload which includes unhoused older adults and those with high acuity needs. The ideal candidate possesses the capacity to provide patient and positive customer service and support while being able to multi-task and problem solve during a participant crisis. Service provision may be delivered at any of our locations including, but not limited to: Anita May RosensteinCampus, Ariadne Getty Foundation Senior Housing, Triangle Square, Metropolitan Community Church, Mi Centro, Center South, Trans Wellness Center and other community sites.

ESSENTIAL FUNCTIONS:

• Maintain an active caseload and ensure all documentation is completed following departmental procedures.
• Provide crisis intervention, including de-escalation when issues arise with clients (utilizing strengths-based, harm reduction, and trauma informed models of care).
• Connect participants to emergency housing, mental health services, and substance abuse resources, removing barriers when necessary to increase success.
• Obtain clinical supervision when necessary.
• Conduct in-depth intakes, assessments and reassessments covering psychological, social, physical, and environmental concerns which includes client’s functional and cognitive capacity and limitations.
• Develop and implement a comprehensive care plan including all social services needed for client to meet their immediate or urgent needs, as well as longer-term needs including housing stabilization and retention.
• Routinely follow up and monitor participants to ensure that the care plan continues to meet the clients’ needs.
• Assist participants with linkage to social service resources for seniors including, but not limited to: Medi-Cal/Medi-Care, Cal Fresh, affordable housing, mental health, healthcare, legal and Veteran Affairs benefits, In Home Supportive Services and home delivered meals.
• Identifies and develops family and other informal support systems for participants.
• Problem-solves concerns raised by participants to promote positive participant interactions, increase housing, and program retention, and reduce grievances.
• Address client grievances in a timely manner with a successful resolution, liaise with department management, property management when applicable and/or community service providers to address and help mitigate concerns.
• Develop behavioral contracts with clients when appropriate following a progressive discipline process whenever possible.
• Develop working relationships with internal and external providers to build resources to address client needs.
• Develop, maintain and disseminate to staff comprehensive resources and referrals relevant to participant needs.
• Provide weekly group activities to clients including but not limited to educational workshops on topics relevant to older adult needs.
• Provide education to participants on Emergency Preparedness and conduct emergency drills.
• Develop, plan, and execute on-site support group process by developing outreach and marketing plans to ensure target population needs are met.
• Be shadowed by new hires in the Senior Care Specialist I position; including shadowing of home visits, comprehensive assessments, case documentation and drop in case management
• Provide individual support to staff following complex interactions and facilitate weekly debrief opportunities for staff around difficult client situations and sharing of resources.
• Collaborate with housing navigation staff and property management staff to ensure efficient and well-coordinated interagency collaboration to support successful housing outcomes.
• Facilitate mediation when needed between community partners and the Center to ensure positive results that are client centered.
• Collaborate with Activities Coordinators to provide suggestions and assist in the delivery of programs to meet client needs.
• Attend relevant trainings related to development of resources for older adults.
• Develop and execute annual staff development and retention training plan which includes regular staff feedback opportunities and training evaluations.
• Participate in care management meetings, all-staff meetings, in-service trainings, case consultations and other meetings, as assigned to support care coordination.
• Maintains complete and accurate documentation of service objectives and outcomes.
• Other duties as assigned.

JOB QUALIFICATIONS AND EXPERIENCE:

• Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
• Minimum 2 years of experience in senior care case management and community-based service delivery, required.
• Experience in related field from an accredited university or 4-year degree in social work, gerontology, psychology.
• Experience maintaining confidential information, understanding of Health Insurance Portability and Accountability Act (HIPAA) requirements, and pass HIPAA certification training for HIPAA compliance (within 90 days).
• Working knowledge of issues impacting LGBT seniors in ethnically and socio-economically diverse urban and suburban environments.
• Knowledge of social service resources for older adults including, but not limited to: Medi-Cal/Medi-Care, affordable housing, mental health, healthcare, legal and Veteran Affairs benefits, In Home Supportive Services.
• Bilingual skills (English/Spanish preferred).
• Demonstrated skills in facilitation and interpersonal skills, including being collaborative, highly organized and working successfully within a team.
• Knowledge of strengths-based, trauma informed models of service delivery.
• Demonstrated skills in de-escalation of participant behavior.
• Demonstrated ability to manage multiple tasks under pressure in a fast-paced environment.
• Ability to work alternative work hours during evenings and weekends when scheduled.
• Excellent verbal, written, time management, interpersonal, research and computer skills (Microsoft Word and Excel).
• Access to reliable transportation and the ability to be insured.
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, national origin, sexual orientation, gender identity and expression, sex, pregnancy, childbirth and related medical conditions, religion, disability, age, military or veteran status, including status as a victim of domestic violence, assault or stalking, genetic information (including family medical history), political affiliation or activities, medical or health conditions, and marital status.The Center has implemented a policy requiring Health Services, Senior Services, Security or any clinical site location staff to receive the most up-to-date Influenza vaccinations and strongly recommends that staff also receive the latest COVID-19 vaccine. Staff not working at any of the Center’s clinical sites are encouraged to receive the latest COVID-19 and Influenza vaccines but are not required to do so. For more information, please contact [e-mail].