Senior Care Solutions Navigator

Your Health; Rock Hill (SC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Compensation Package with

Bonus Opportunities

Employer Matched 401K

Free Visit & Prescriptive Services

Employer Matched HSA

Generous PTO Package

Vehicle allowance

Job summary

Your Health in Rock Hill, SC is seeking a Senior Solutions Advisor to support patients and families navigating aging, chronic illness, and care transitions across home and facility settings. The SSA will travel daily within the Rock Hill/York area, with a 8-hour schedule (Mon-Fri).

Core duties include meeting with patients and families to assess care needs, coordinating resources, onboarding new patients, educating professionals and caregivers, and documenting activities for billing.

Qualifications

• Bachelor’s Degree in Social Work, Human Services, Healthcare Administration, or related field preferred.
• Experience in case management, senior services, or healthcare navigation preferred.
• Strong interpersonal and communication skills with families and providers.
• Self-starter with time management, coordination, and follow-through skills.
• Valid driver’s license and reliable transportation required.
• Ability to read and communicate effectively.
• Strong written and verbal skills.
• Must be able to travel between offices, facilities, etc.

Responsibilities

• Meet with patients and families to assess long-term care needs and social support challenges.
• Provide consultative guidance on living arrangements, safety concerns, and available Your Health services.
• Serve as the regional point of contact for onboarding new patients.
• Maintain a thorough knowledge of local and regional senior care resources including: Assisted Living Facilities, Home Care Agencies (private duty), Skilled Nursing Facilities and Rehabs, Faith-based, veteran, and community programs.
• Serve as a liaison between patients, families, and these resources to ensure seamless access and coordination.
• Educate community professionals, family caregivers, and providers through outreach and training opportunities.
• Timely communication with all new patients in the assigned Care Group or Care Team.
• Support care transitions by working with Transitional Care Providers (TCPs) and interdisciplinary care teams.
• Assist families in accessing care management, advance care planning, and hospice services.
• Track and document activities in accordance with billing structures: Billable Medicare services for active patients (CCM, ACP, etc.)
• Participate in community events, health fairs, and educational sessions to promote SSA services.
• Collaborate with the Director of Development to support market expansion through strategic relationship building and referral development

Skills

Interpersonal skills

Communication skills

Leadership

Time management

Teamwork

Problem solving

Reading comprehension

Verbal skills

Education

Bachelor’s Degree in Social Work, Human Services, Healthcare Administration, or related field

Tools

Basic computer knowledge

Job description

Your Health in Rock Hill, SC is seeking a Senior Solutions Advisor to support patients and families navigating aging, chronic illness, and care transitions across home and facility settings. The SSA will travel daily within the Rock Hill/York area, with a 8-hour schedule (Mon-Fri).

Core duties include meeting with patients and families to assess care needs, coordinating resources, onboarding new patients, educating professionals and caregivers, and documenting activities for billing.