Senior Care Services Manager – Lead HomeCare & Meals on Wheels

Family Service of Champaign County; Champaign (IL); Presencial; USD 47.000 - 51.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

12 paid holidays

Paid time off after 90 days

Mileage reimbursement

Descripción de la vacante

Family Service in Champaign, IL seeks a Community Support Services Manager to lead HomeCare, Meals on Wheels, and Senior Transportation. You will supervise direct care staff and volunteers, ensure smooth operations, and help seniors stay safe and independent in their homes.

You’ll hire and train staff, build schedules, grow private-pay services, and represent the team with professionalism while maintaining confidentiality in a community-focused nonprofit.

Formación

• Bachelor’s degree in human services, social work, or related field, or comparable experience.
• Three years of management and supervisory experience with scheduling, technology, and public relations.
• Excellent communication and organizational skills with a positive, customer-first attitude.
• Ability to juggle multiple priorities, initiative, creativity, and problem-solving skills.
• Experience with seniors or direct service preferred.

Responsabilidades

• Hiring & Supervising Our Direct Care Team: participate in recruitment, interviewing, and hiring of direct care staff (with our Volunteer Coordinator); provide orientation, training, guidance, supervision, regular feedback, and written evaluations.
• Keeping Client Services Running Smoothly: build weekly schedules for staff, volunteers, and clients; ensure new clients are assigned and families are notified of changes; be the go-to person for your programs, answering questions, addressing concerns, and documenting issues; work directly with the Assistant Executive Director as issues arise.
• Growing Our Private-Pay and Contracted Services: help develop and carry out an outreach plan to bring in more private-pay clients and contracts; respond to initial inquiries and follow up to grow the client base; act as point person with the Care Coordination Unit (CCU) and other referral partners.
• Supporting and Representing the Team: attend staff meetings, committee meetings, and supervisory check-ins; represent Family Service in the community with professionalism and confidentiality.

Conocimientos

Management experience

Scheduling

Communication

Public relations

Educación

Bachelor’s degree in human services or related field

Herramientas

Microsoft Office

Descripción del empleo

Family Service in Champaign, IL seeks a Community Support Services Manager to lead HomeCare, Meals on Wheels, and Senior Transportation. You will supervise direct care staff and volunteers, ensure smooth operations, and help seniors stay safe and independent in their homes.

You’ll hire and train staff, build schedules, grow private-pay services, and represent the team with professionalism while maintaining confidentiality in a community-focused nonprofit.