Community Support Services Manager

Experience Champaign Urbana; Champaign (IL); On-site; USD 47,000 - 51,000; Full time

Benefits offered by this job

12 paid holidays

Paid time off after 90 days

Mileage reimbursement

Job summary

Family Service in Champaign, IL seeks a Community Support Services Manager to lead HomeCare, Meals on Wheels, and Senior Transportation. You will supervise direct care staff and volunteers, ensure smooth operations, and help seniors stay safe and independent in their homes.

You’ll hire and train staff, build schedules, grow private-pay services, and represent the team with professionalism while maintaining confidentiality in a community-focused nonprofit.

Qualifications

• Bachelor’s degree in human services, social work, or related field, or comparable experience.
• Three years of management and supervisory experience with scheduling, technology, and public relations.
• Excellent communication and organizational skills with a positive, customer-first attitude.
• Ability to juggle multiple priorities, initiative, creativity, and problem-solving skills.
• Experience with seniors or direct service preferred.

Responsibilities

• Hiring & Supervising Our Direct Care Team: participate in recruitment, interviewing, and hiring of direct care staff (with our Volunteer Coordinator); provide orientation, training, guidance, supervision, regular feedback, and written evaluations.
• Keeping Client Services Running Smoothly: build weekly schedules for staff, volunteers, and clients; ensure new clients are assigned and families are notified of changes; be the go-to person for your programs, answering questions, addressing concerns, and documenting issues; work directly with the Assistant Executive Director as issues arise.
• Growing Our Private-Pay and Contracted Services: help develop and carry out an outreach plan to bring in more private-pay clients and contracts; respond to initial inquiries and follow up to grow the client base; act as point person with the Care Coordination Unit (CCU) and other referral partners.
• Supporting and Representing the Team: attend staff meetings, committee meetings, and supervisory check-ins; represent Family Service in the community with professionalism and confidentiality.

Skills

Management experience

Scheduling

Communication

Public relations

Education

Bachelor’s degree in human services or related field

Tools

Microsoft Office

Job description

Do you believe seniors deserve to stay in the homes they love, and that the people who help them get there deserve real support and leadership? Are you equal parts organized and compassionate? If so, this opportunity might be perfect for you.Family Service is looking for a Community Support Services Manager to lead our HomeCare, Meals on Wheels, and Senior Transportation teams. You’ll supervise a hardworking group of direct care staff and volunteers, keep services running smoothly, and generally help seniors stay safe, independent, and healthy in their own homes.

WHAT YOU’LL BE DOING

• Hiring & Supervising Our Direct Care Team: participate in recruitment, interviewing, and hiring of direct care staff (with our Volunteer Coordinator); provide orientation, training, guidance, supervision, regular feedback, and written evaluations.
• Keeping Client Services Running Smoothly: build weekly schedules for staff, volunteers, and clients; ensure new clients are assigned and families are notified of changes; be the go-to person for your programs, answering questions, addressing concerns, and documenting issues; work directly with the Assistant Executive Director as issues arise.
• Growing Our Private-Pay and Contracted Services: help develop and carry out an outreach plan to bring in more private-pay clients and contracts; respond to initial inquiries and follow up to grow the client base; act as point person with the Care Coordination Unit (CCU) and other referral partners.
• Supporting and Representing the Team: attend staff meetings, committee meetings, and supervisory check-ins; represent Family Service in the community with professionalism and confidentiality.

QUALIFICATIONS

• Minimum: Bachelor’s degree in human services, social work, or related field, or comparable experience; three years of management and supervisory experience with strength in scheduling, technology, and public relations; excellent communication and organizational skills with a positive, customer-first attitude; ability to juggle multiple priorities and adapt; initiative, creativity, and problem-solving skills; comfortable working independently and as part of a team; sensitivity to the cultural and socioeconomic realities of seniors, staff, and volunteers.
• Preferred: Experience with seniors or direct service provision; experience in a nonprofit or aging services setting.

Background

Must pass a background check. Any individual subject to a pending investigation by DCFS for child abuse or neglect, or with an indicated abuse/neglect report not overturned on appeal, is not eligible. Current investigation/substantiation of elder abuse, neglect, or exploitation by adult protective services also disqualifies until unsubstantiated.

THE FAMILY SERVICE CULTURE

Family-focused and service-oriented; humble and diligent workplace; thorough training; Equal Opportunity Employer.

THE PACKAGE

• $24.00-$26.00 per hr., 37.5 hours per week
• 12 paid holidays
• Paid time off after 90 days (accrue up to 200 hours)
• Mileage reimbursement for community travel

Work location: In person at 405 South State Street, Champaign, IL.