Senior Care Manager (Coordinated Services Team Program Coordinator)

waukeshacounty; Waukesha (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

Waukesha County is seeking a Senior Care Manager (CST Care Coordinator) to provide voluntary, family-centered, strengths-based case management, crisis response, service coordination, and program development for youth with complex behavioral health needs. Services are delivered in office, home, and community settings, with some nonstandard hours.

The role reports to the Integrated Ongoing Services Coordinator and Supervisor, promoting collaboration across systems of care and following CST

Qualifications

• Bachelor's degree required in sociology, social work, psychology, nursing, criminal justice, or closely related field.
• Two years of responsible work experience in social work or counseling.

Responsibilities

• Client and Family Care Coordination: manage CST referrals, intake activities, screening, follow-up, and assigned caseloads; meet with youth and families to identify strengths, needs, service gaps, and appropriate supports; complete CANS assessments and develop, implement, monitor, and revise individualized Plans of Care within required timeframes; maintain regular contact with youth, families, caregivers, providers, and team members to monitor progress and adjust services; complete CST, assessment, demographic, progress, follow-up, and administrative documentation in the electronic health record.
• Team Facilitation and Service Planning: build, convene, and facilitate coordinated service teams; engage youth, families, natural supports, providers, schools, law enforcement, acute care providers, County departments, and community partners; schedule and lead team meetings; clarify team-member roles, timelines, expected outcomes, and community supports; use wraparound, family-centered, consumer-involved, and strengths-based practices in assessment, planning, and service decisions.
• Safety Planning and Crisis Response: develop individualized safety plans addressing potential crises at home, school, and the community; create strengths-based crisis response plans using available community resources; provide crisis intervention, follow-up, coordination of crisis resolution, and appropriate referrals; respond to emergency events as needed.
• Program Operations, Compliance, and Data: maintain enrollment and screening data; complete accurate and timely local and state reports; monitor targeted case-management and in-home-services documentation and billing; support CST program implementation, monitoring, evaluation, reporting, and continuous improvement; follow applicable state laws, County policies, established procedures, and CST core values; complete the annual CST program survey and participate in scheduled site visits.
• Community Partnerships, Training, and Program Development: participate in CST Coordinating Committee; help develop and maintain CST policies, procedures, interagency agreements, and collaborative funding or resource-development efforts; review Plans of Care and crisis response plans for alignment with CST approach; provide outreach, public education, orientation, workshops, training, and ongoing support related to CST; support families, care coordinators, providers, and team members; assist providers with strengthening programs, expanding resources, and developing services that support CST goals.

Education

Bachelor's degree in sociology, social work, psychology, nursing, criminal justice, or closely related field

Job description

SALARY RANGE

$30.32 - $42.11

WORK ASSIGNMENT DETAILS

Senior Care Manager (Coordinated Services Team (CST) Care Coordinator)

Child & Youth Family Services Division | Waukesha County

POSITION SUMMARY

The Senior Care Manager (CST Care Coordinator) provides voluntary, family-centered, strengths-based case management, crisis response, service coordination, and program-development services for children and youth with complex behavioral health needs and their families, consistent with Wisconsin Statute § 46.56.

Working under the day-to-day supervision of the Integrated Ongoing Services Coordinator and Supervisor, this position promotes collaboration across systems of care and follows CST wraparound core values. Services are provided in office, home, and community settings. Nonstandard work hours may be needed to accommodate the schedules of youth, parents, and caregivers.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Client and Family Care Coordination

   Manage CST referrals, intake activities, screening, follow-up, and assigned caseloads.

   Meet with youth and families to identify strengths, needs, service gaps, and appropriate supports.

   Complete CANS assessments and develop, implement, monitor, and revise individualized Plans of Care within required timeframes.

   Maintain regular contact with youth, families, caregivers, providers, and team members to monitor progress and adjust services.

   Complete accurate and timely CST, assessment, demographic, progress, follow-up, and administrative documentation in the electronic health record.

2. Team Facilitation and Service Planning

   Build, convene, and facilitate coordinated service teams.

   Engage youth, families, natural supports, providers, schools, law enforcement, acute care providers, County departments, and community partners.

   Schedule and lead team meetings; clarify team-member roles, timelines, expected outcomes, and community supports.

   Use wraparound, family-centered, consumer-involved, and strengths-based practices in assessment, planning, and service decisions.

3. Safety Planning and Crisis Response

   Develop individualized safety plans addressing potential crises at home, school, and the community.

   Create strengths-based crisis response plans using available community resources.

   Provide crisis intervention, follow-up, coordination of crisis resolution, and appropriate referrals.

   Respond to emergency events as needed.

4. Program Operations, Compliance, and Data

   Maintain enrollment and screening data; complete accurate and timely local and state reports.

   Monitor targeted case-management and in‑home‑services documentation and billing.

   Support CST program implementation, monitoring, evaluation, reporting, and continuous improvement.

   Follow applicable state laws, County policies, established procedures, and CST core values.

   Complete the annual CST program survey and participate in scheduled or as‑needed site visits.

5. Community Partnerships, Training, and Program Development

   Participate in and support the CST Coordinating Committee.

   Help develop and maintain CST policies, procedures, interagency agreements, and collaborative funding or resource‑development efforts.

   Review Plans of Care and crisis response plans for alignment with the CST approach.

   Provide outreach, public education, orientation, workshops, training, and ongoing support related to CST.

   Support families, care coordinators, providers, and team members; assist providers with strengthening programs, expanding resources, and developing services that support CST goals.

6. Professional Collaboration and Other Duties

   Work collaboratively with families, schools, law enforcement, County departments, internal partners, acute care providers, and community resources.

   Share relevant information promptly and participate in clinical supervision, case reviews, staffings, and case‑planning meetings.

   Perform other related duties as assigned.

WORK ENVIRONMENT AND KEY CAPABILITIES

Work is performed in office, client-home, and community settings, with flexibility for nonstandard hours as needed.

Requires knowledge of the human services system and local/community resources.

Requires strong written and verbal communication skills, including timely and accurate documentation and reporting.

Requires the ability to facilitate groups and build productive relationships with youth, families, providers, agencies, and diverse stakeholders.

Requires the ability to work effectively in a collaborative, multidisciplinary, family-centered system of care.

MINIMUM TRAINING & EXPERIENCE REQUIREMENTS

1. A bachelor's degree from a recognized college or university in sociology, social work, psychology, nursing, criminal justice, or a closely related field.

2. Two years of responsible work experience in social work, counselin