Senior Care Coordinator: Care Plans & Compliance Leader

New Hanover House; Wilmington (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Paid time off and holidays

Professional development opportunities

Life insurance (company-paid)

Employee Assistance Program (company‑s

Job summary

New Hanover House is seeking a dedicated Resident Care Coordinator to support the health and well-being of residents, coordinating care services and ensuring regulatory compliance. You will work closely with the Executive Director, nursing staff, and care teams to promote a safe, person-centered environment.

The role requires 2+ years in senior living or healthcare, relevant degree, and strong leadership, communication, and EHR skills.

Qualifications

• Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or related field preferred.
• Active LPN or RN license preferred (depending on state requirements).
• Minimum of 2 years of experience in a senior living, assisted living, memory care, or healthcare setting.
• Previous supervisory or leadership experience in a healthcare environment is highly desirable.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of state regulations and compliance standards for assisted living and memory care.
• Proficiency in electronic health records (EHR) systems and basic computer skills.

Responsibilities

• Care plan development and management: assess residents’ needs and develop individualized service plans (ISPs) in collaboration with clinical staff, residents, and families.
• Monitor and adjust care plans as residents’ needs change, ensuring accuracy and compliance with regulatory guidelines.
• Staff supervision and training: provide leadership, training, and guidance to caregiving staff, ensuring adherence to care protocols and best practices; support staff scheduling to maintain proper staffing levels for quality care delivery.
• Resident and family engagement: serve as the primary point of contact for residents and families regarding care-related concerns; facilitate family meetings, care conferences, and communicate updates effectively and compassionately.
• Regulatory compliance and quality assurance: ensure community compliance with state regulations, company policies, and industry best practices; conduct regular audits and participate in quality assurance initiatives to maintain high care standards.
• Collaboration: work closely with the nursing team, physicians, therapists, and other healthcare providers to coordinate care services; partner with the Executive Director and leadership team to support community operations and resident satisfaction.

Skills

Leadership

Communication

Interpersonal skills

EHR proficiency

Education

Associate’s or Bachelor’s degree in Nursing, Healthcare Administration, or related field

Tools

EHR systems

Job description

New Hanover House is seeking a dedicated Resident Care Coordinator to support the health and well-being of residents, coordinating care services and ensuring regulatory compliance. You will work closely with the Executive Director, nursing staff, and care teams to promote a safe, person-centered environment.

The role requires 2+ years in senior living or healthcare, relevant degree, and strong leadership, communication, and EHR skills.