Senior Care Advisor

WelbeHealth, LLC.; Newark (NJ); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

PTO 17 days

Medical Insurance

Career growth

Wellness benefits

Job summary

WelbeHealth, LLC. is seeking a Senior Care Advisor in Newark, NJ to guide seniors through the PACE enrollment process, coordinating with clinical teams and family caregivers. You will act as a telephone resource, helping potential participants understand eligibility and required steps, including Medi-Cal applications.

The role involves inbound and outbound calls, follow-ups, and collaboration with market leaders to move clients toward enrollment and ongoing care coordination.

Qualifications

• Associate’s degree preferred; or two years’ relevant experience substituted for a degree.
• At least one year in tele sales or customer service sales, Medicare or PACE sales preferred.
• Experience using CRM systems (Salesforce or similar).
• Medicare Advantage or PACE experience preferred.
• Medi-Cal knowledge preferred.

Responsibilities

• Collaborate with market leaders, clinical team and others to drive enrollment to completion.
• Guide prospective participants through the enrollment process, including Medi-Cal applications.
• Handle inbound calls, perform follow ups and conduct outbound calls to online leads.

Skills

Tele sales

Customer service

Medicare knowledge

PACE sales

CRM experience

Medi-Cal knowledge

Medicare Advantage

Education

Associate’s degree preferred

Two years relevant experience

Tools

Salesforce CRM

Job description

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It’s our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth.

The Senior Care Advisor will collaborate with market leaders, members of the clinical team, and others to get seniors all the way to enrollment, which may include assisting prospective participants with the Medi-Cal application process. Other tasks will include answering inbound and doing follow-up calls, as well as outbound calls to online leads.

Job Requirements

• Associate’s degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree
• Minimum of one (1) year of experience in tele sales, customer services sales, Medicare or PACE sales experience preferred
• Experience using CRM systems (Salesforce or other similar CRM system)
• Medicare Advantage or PACE experience preferred
• Medi-Cal knowledge preferred

Benefits of Working at WelbeHealth

Apply your sales expertise in new ways as we rapidly expand. You will have the opportunity to design the way we work in the context of an encouraging and loving environment where every person feels uniquely cared for.

• Work/life balance - we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, and 6 sick days
• Medical Insurance Coverage (Medical, Dental, Vision)
• Advancement opportunities - we’ve got a track record of hiring and promoting from within, meaning you can create your own path
• And additional benefits

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

$26.89 - $35.50 USD

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.