Senior Card Product Delivery Program Lead

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Program Manager in Card Product Delivery to guide end-to-end initiatives, oversee launches and refreshes, and drive strategic outcomes across teams.

You will lead cross-functional efforts, partner with Card Servicing, and deliver executive-level insights to inform decisions. The role emphasizes strong leadership, collaboration, and the ability to translate strategy into actionable plans while ensuring regulatory compliance and high-quality delivery across the

Qualifications

• 5 years of project management experience including assessing business impacts of changes.
• Ability to lead large cross-functional projects, drive strategic execution, and optimize change.
• Defining and influencing new servicing models and strategic development.
• Strong interpersonal and communication skills, effective at all business levels.
• Ability to prioritise across multiple workstreams and manage complex initiatives.
• Advanced MS Office skills (Excel, PowerPoint, Word, Access, SharePoint).
• Proven leadership of cross-functional teams, delivering within timelines and adapting as needed.

Responsibilities

• Lead and inspire teams through all stages of the product lifecycle, including ideation, planning, execution, operational support, UAT readiness, and post-release analysis.
• Collaborate with stakeholders and cross-functional teams, communicating critical updates and strategic priorities to both executive management and team members.
• Manage and develop project managers, setting clear expectations, providing feedback, and fostering a culture of growth, accountability, transparency, and innovation.
• Oversee card launches and refreshes, ensuring successful delivery and operational excellence.
• Partner with Card Servicing to drive effective change management and improve customer and specialist experience.
• Deliver concise executive-level updates on project status, risks, and mitigations, distilling complex information for senior leaders.
• Translate strategic priorities into actionable goals for your teams.
• Manage timelines, dependencies, blockers, and resources to mitigate risk and enhance stakeholder experiences.
• Ensure compliance with regulatory requirements and oversee change management activities.

Skills

Project management

Cross-functional leadership

Executive communication

Stakeholder management

Attention to detail

Change management

Tools

Microsoft Office

Job description

JPMorgan Chase & Co. is seeking a Program Manager in Card Product Delivery to guide end-to-end initiatives, oversee launches and refreshes, and drive strategic outcomes across teams.

You will lead cross-functional efforts, partner with Card Servicing, and deliver executive-level insights to inform decisions. The role emphasizes strong leadership, collaboration, and the ability to translate strategy into actionable plans while ensuring regulatory compliance and high-quality delivery across the