Vice President-Process Improvement Manager

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 120,000 - 150,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Program Manager in Card Product Delivery to guide end-to-end initiatives, oversee launches and refreshes, and drive strategic outcomes across teams.

You will lead cross-functional efforts, partner with Card Servicing, and deliver executive-level insights to inform decisions. The role emphasizes strong leadership, collaboration, and the ability to translate strategy into actionable plans while ensuring regulatory compliance and high-quality delivery across the

Qualifications

• 5 years of project management experience including assessing business impacts of changes.
• Ability to lead large cross-functional projects, drive strategic execution, and optimize change.
• Defining and influencing new servicing models and strategic development.
• Strong interpersonal and communication skills, effective at all business levels.
• Ability to prioritise across multiple workstreams and manage complex initiatives.
• Advanced MS Office skills (Excel, PowerPoint, Word, Access, SharePoint).
• Proven leadership of cross-functional teams, delivering within timelines and adapting as needed.

Responsibilities

• Lead and inspire teams through all stages of the product lifecycle, including ideation, planning, execution, operational support, UAT readiness, and post-release analysis.
• Collaborate with stakeholders and cross-functional teams, communicating critical updates and strategic priorities to both executive management and team members.
• Manage and develop project managers, setting clear expectations, providing feedback, and fostering a culture of growth, accountability, transparency, and innovation.
• Oversee card launches and refreshes, ensuring successful delivery and operational excellence.
• Partner with Card Servicing to drive effective change management and improve customer and specialist experience.
• Deliver concise executive-level updates on project status, risks, and mitigations, distilling complex information for senior leaders.
• Translate strategic priorities into actionable goals for your teams.
• Manage timelines, dependencies, blockers, and resources to mitigate risk and enhance stakeholder experiences.
• Ensure compliance with regulatory requirements and oversee change management activities.

Skills

Project management

Cross-functional leadership

Executive communication

Stakeholder management

Attention to detail

Change management

Tools

Microsoft Office

Job description

Are you a strategic leader who thrives on turning complex challenges into streamlined solutions? At JPMorgan Chase, you'll have the opportunity to shape the future of card product delivery while developing talent and driving meaningful change across the organization.

As a Program Manager in Card Product Delivery, you lead teams and foster a positive, high-performance culture. You'll guide end-to-end program management and delivery, ensuring high-quality solutions that meet stakeholder demands and exceed expectations. You'll oversee card launches and refreshes, partner with servicing teams to enhance customer experiences, and deliver executive-level insights that drive strategic decision-making.

Job responsibilities

• Lead and inspire teams through all stages of the product lifecycle, including ideation, planning, execution, operational support, UAT readiness, and post-release analysis
• Collaborate with stakeholders and cross-functional teams, communicating critical updates and strategic priorities to both executive management and team members
• Manage and develop project managers, setting clear expectations, providing feedback, and fostering a culture of growth, accountability, transparency, and innovation
• Oversee card launches and refreshes, ensuring successful delivery and operational excellence
• Partner with Card Servicing to drive effective change management and improve customer and specialist experience
• Deliver concise executive-level updates on project status, risks, and mitigations, distilling complex information for senior leaders
• Translate strategic priorities into actionable goals for your teams
• Manage timelines, dependencies, blockers, and resources to mitigate risk and enhance stakeholder experiences
• Ensure compliance with regulatory requirements and oversee change management activities

Required qualifications, capabilities, and skills

• 5 years of project management experience, including assessing business impacts of changes
• Proven ability to lead large, complex cross-functional projects, drive strategic execution, and optimize change
• Demonstrated skill in defining and influencing new servicing models and strategic development
• Strong interpersonal and communication skills, effective at all business levels
• Ability to prioritize across multiple workstreams and manage complex initiatives
• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Access, SharePoint)
• Exceptional written and verbal communication, including executive-level presentations
• Proven leadership of cross-functional teams, delivering within timelines and adapting as needed
• Excellent organizational skills, attention to detail, prioritization, and problem-solving abilities
• Self-motivated with the ability to work independently, persistent and optimistic when facing obstacles
• Demonstrated success in setting and driving organizational culture and leading change across teams

Preferred qualifications, capabilities, and skills

• Track record of strategic leadership in product delivery, including end-to-end lifecycle, portfolio management, and enterprise-level initiatives
• Advanced expertise in stakeholder management, influencing and aligning senior executives, product owners, and cross-functional partners
• Experience in Card Operations and/or Card Product

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.