Senior Call Center QA Leader

MCI; Savannah (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Disability Insurance

Career Growth Opportunities

Casual Dress Code

Incentives & Rewards

Job summary

Join a leading Business Process Outsourcing company as an Experienced Call Center Quality Assurance Supervisor in Savannah, GA. You will lead a team of QA analysts to ensure compliance with client standards while driving continuous improvement in service quality. This mid-senior level full-time role offers competitive benefits and opportunities for professional growth within a supportive work environment.

Qualifications

• Minimum 3 years of QA experience in a BPO.
• At least 1 year in a supervisory role.
• Familiarity with QA tools and CRM systems.

Responsibilities

• Supervise QA analysts and monitor agent interactions.
• Conduct calibration sessions for scoring consistency.
• Prepare and present quality reports to leadership.

Skills

Analytical Skills

Coaching Skills

Communication Skills

Detail-oriented

Education

Associate Degree or Equivalent

Tools

QA Tools

CRM Systems

Reporting Platforms

Job description

Join a leading Business Process Outsourcing company as an Experienced Call Center Quality Assurance Supervisor in Savannah, GA. You will lead a team of QA analysts to ensure compliance with client standards while driving continuous improvement in service quality. This mid-senior level full-time role offers competitive benefits and opportunities for professional growth within a supportive work environment.