Senior Business Unit CI Sustainability Leader

New York Life Insurance Co.; New York (NY); Hybrid; USD 119,000 - 170,000; Full time

Benefits offered by this job

Leave programs

Adoption assistance

Student loan repayment programs

Job summary

New York Life Insurance Co. seeks a senior CI leader to coach Tier 2–4 executives, mature CI capabilities, and align CI programs with strategic priorities.

You will lead cross-functional forums, mentor senior leaders, and drive 3–5% YoY value gains through disciplined CI practices while collaborating with the COE to standardize tools and approaches across the enterprise. The role offers hybrid work (3 days on-site) and a comprehensive benefits package, with a base salary guided by experience and

Qualifications

• Bachelor’s degree preferred.
• Proven success in CI leadership across large-scale federated orgs.
• Strong executive presence and ability to influence at VP/SVP level.
• Familiarity with OEI, Shingo, or equivalent frameworks.
• Skilled in facilitation, coaching, and strategic planning.
• Deep knowledge of advanced CI tools and systems.

Responsibilities

• Coach multiple CVPs, VPs, and SVPs across Tier 2–4.
• Build CI maturity across entire function.
• Design and deliver CI training and advanced leadership refreshers.
• Lead assessor for MSAs and translate findings into strategic priorities.
• Oversee execution of 100-day plans and tailor CI systems across teams.
• Lead value creation initiatives that drive 3–5% YoY gains.
• Collaborate with COE to evolve enterprise tool standards.

Skills

Executive presence

Facilitation

Coaching

Strategic planning

Influence VP/SVP

CI leadership

Education

Bachelor’s degree preferred

Tools

Kaizen events

Hoshin Kanri

CI loop design

Job description

Location Designation:

Hybrid - 3 days per week

Purpose:

Accelerate CI maturity and enterprise performance by coaching Tier 2–4 leaders across complex functions and business lines. Operate at a strategic level, enabling leaders to deploy CI capabilities to shape business outcomes. Guide and evolve CI systems, lead cross-functional MSAs, and contribute to enterprise methodology through the COE.

What You’ll Do:

• CI Coaching & Capability Building:
  • Coach multiple CVPs, VPs, and SVPs across Tier 2–4
  • Build CI maturity across entire function
  • Design and deliver CI training and advanced leadership refreshers
• Sustainability & Assessments:
  • Serve as lead assessor for MSAs across departments or business units
  • Translate MSA findings into strategic priorities and oversee execution of 100-day plans
  • Tailor and scale CI systems to meet evolving needs of multiple teams
• Performance & Value Capture:
  • Lead value creation initiatives that deliver 3–5% YOY gains at multi-team or BU scale
  • Support leaders in linking improvement efforts to financial outcomes and balanced scorecards
• CI Tools & Systems Integration:
  • Apply and coach advanced CI tools and systems (e.g., Kaizen events, Hoshin Kanri, CI loop design)
  • Design, adapt, and scale systems to embed CI behaviors across functions
  • Collaborate with COE to evolve enterprise tool standards
• Strategy Deployment & Performance Alignment:
  • Coach senior leaders on strategy deployment methods (X-matrix, tiered metrics)
  • Translate CI assessments into cross-functional strategic priorities and performance levers
  • Embed CI into planning and performance review cadences
• Collaboration & Mentorship:
  • Lead cross-functional CI forums and Communities of Practice
  • Formally mentor junior SLs and Change Agents

What You’ll Bring:

• Bachelor’s degree preferred
• Experience working within corporate or enterprise support functions (e.g., Human Resources, Finance, Legal, Corporate Strategy, or other organizational enablement functions), with an understanding of their operating models, cross-functional dependencies, and strategic priorities.
• Proven success in CI leadership across large-scale, federated orgs
• Strong executive presence and ability to influence at VP/SVP level
• Deep knowledge of advanced CI tools and systems
• Skilled in facilitation, coaching, and strategic planning
• Familiarity with OEI, Shingo, or equivalent frameworks

Pay Transparency

Salary Range: $119,000-$170,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus.

In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

• leave programs
• adoption assistance
• student loan repayment programs

Our Commitment to InclusionAt New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.

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