Senior Business Systems Analyst - National Remote

UnitedHealth Group; Bernards Township (NJ); Remote; USD 89,000 - 177,000; Full time

Job summary

UnitedHealth Group is seeking a motivated individual to join their API support team. In this role, you will conduct live demonstrations, create comprehensive documentation, and support consumers both in non-production and production environments. This position offers the flexibility to telecommute as you grow your skills and advance your career within a diverse and inclusive environment.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Incentive and recognition programs

Qualifications

• 3+ years of experience in RESTful APIs, JSON, and OAuth.
• 3+ years in programming languages such as Python, Java, or Node.js.
• Proven problem-solving skills and customer support experience.

Responsibilities

• Conduct live API demonstrations and create comprehensive documentation.
• Organize tech connect sessions and address consumer feedback.
• Provide production support and resolve technical issues.

Skills

RESTful APIs

JSON

OAuth

API management

API security best practices

Analytical skills

Customer service

Education

High School Diploma/GED

Bachelor's degree in Computer Science or related field

Tools

Postman

Swagger

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• API Demonstrations & Document Walkthrough
• Conduct live demonstrations, explaining how to integrate the API into their applications and addressing any questions
• Create comprehensive API documentation, including a Swagger Walkthrough, which provides detailed information on endpoints, parameters, and responses
• Regular Tech Connect with Key Consumers
• Organize & conduct tech connect sessions, where engaging with consumers to discuss their experiences, challenges, and feedback related to the API
• Understand consumer needs and address any technical issues or concerns
• Share updates, new features, and best practices, ensuring that consumers are informed and equipped to maximize the benefits of the API
• Non-Production Support while Consumer Onboarding
• Assist consumers in setting up and configure their non-production environments, ensure that they have the necessary resources and documentation to effectively test and integrate the API
• Support during the transition to the production environment, help consumers with any technical issues or challenges they may encounter
• Production Support for existing consumers – Issues and Follow-ups
• Attend to incidents/cases or queries brought forward by consumers, providing resolution through relevant information or a fix
• Additionally, ensure to follow up with downstream applications to address any data issues

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 3+ years of experience in RESTful APIs, JSON, OAuth, and API management platforms (e.g.Postman)
• 3+ years of experience in programming languages commonly used for API development, such as Python, Java, or Node.js
• 3+ years of experience with API security best practices and protocols

Preferred Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field
• Advanced degrees or relevant certifications (e.g., API management, cloud computing)
• 2+ years in a senior or leadership role, demonstrating the ability to manage complex projects and mentor junior team members
• Experience in API development, integration, or support
• Proven ability to lead and mentor a team, fostering a collaborative and productive work environment
• Proven excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Proven solid analytical and problem-solving skills, with a focus on identifying and resolving complex API-related issues. Proven commitment to providing exceptional customer service and support, with a focus on building long-term client relationships

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The salary range for this role is $89,800to $176,700annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline:This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #GREEN