Senior Business Systems Analyst - Learning

Marathon Petroleum Corporation; San Antonio (TX); On-site; USD 95,000 - 135,000; Full time

Job summary

Marathon Petroleum Corporation seeks a Senior Business Systems Analyst to partner with enterprise learning platforms, integrations, processes, and data, translating business needs into effective technology solutions and sustainable support.

The role delivers advanced analysis to resolve complex issues, improves learning administration and data integrity, and supports scalable solutions aligned with enterprise governance across Findlay, Ohio and additional locations in San Antonio, Texas.

Qualifications

• Bachelors Degree in Information Systems, related field or equivalent experience
• 5+ years of relevant experience required
• Experience with Workday Learning and HRIS processes preferred
• Experience with Power Automate, Power Apps, and Power BI preferred

Responsibilities

• Represent learning stakeholders’ business and operational needs in product discovery, backlog refinement, release planning, and solution-design discussions.
• Use operational data, user feedback, and process analysis to identify opportunities that reduce manual effort, improve controls, and increase the reliability and scalability of learning management activities.
• Lead or contribute to cross-functional projects, process improvements, automation initiatives, and technology implementations.
• Develop or support recurring data-integrity reviews, reconciliations, reports, and control processes.
• Document defects, assess business impact, support prioritization, and verify that issues are resolved before implementation.
• Support the design, implementation, and ongoing maintenance and monitoring of integrations affecting learning platforms and processes.
• Serve as an escalation resource for complex learning platform, integration, assignment, access, data, and user-support issues.
• Analyze learning data, worker data, security access, configuration, and related system information to identify trends, exceptions, and quality concerns.
• Analyze support trends and user feedback to identify opportunities for system enhancements, process simplification, automation, and self-service.
• Leads improvement recommendations and presents effectively to senior and executive management and global teams.
• Presents and leads client meetings with the business and development teams. Communicates with senior leaders for understanding and execution of cross-functional complex processes and applications to solve for client requirements.
• Provides recommendations for appropriate systems alternatives and/or enhancements to current systems.
• Partners with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.
• Leads and serves as a senior resource on cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
• Serves as a resource to colleagues, mentors, and helps improve the team’s abilities around all IT Service Management (ITSM) disciplines deployed.
• Leads the development, execution, and creation of the cross-functional testing strategy, communicating with all stakeholders for technology delivery.
• Leads the planning, conducting, and documenting of user stories, and user feedback. Effectively communicates feedback with senior leaders for technology improvement.

Job description

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

An exciting career awaits you At MPC, we’re committed to being a great place to work – one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

The Senior Business Systems Analyst is a senior functional and technical partner for enterprise learning platforms, integrations, processes, and data, translating business needs into effective technology solutions and sustainable support. The role provides advanced analysis and expertise to resolve complex issues, improve learning administration and data integrity, and deliver accurate, compliant, scalable solutions aligned with enterprise governance.

Key Responsibilities

• Represent learning stakeholders’ business and operational needs in product discovery, backlog refinement, release planning, and solution-design discussions.
• Use operational data, user feedback, and process analysis to identify opportunities that reduce manual effort, improve controls, and increase the reliability and scalability of learning management activities.
• Lead or contribute to cross-functional projects, process improvements, automation initiatives, and technology implementations.
• Develop or support recurring data-integrity reviews, reconciliations, reports, and control processes.
• Document defects, assess business impact, support prioritization, and verify that issues are resolved before implementation.
• Support the design, implementation, and ongoing maintenance and monitoring of integrations affecting learning platforms and processes.
• Serve as an escalation resource for complex learning platform, integration, assignment, access, data, and user-support issues.
• Analyze learning data, worker data, security access, configuration, and related system information to identify trends, exceptions, and quality concerns.
• Analyze support trends and user feedback to identify opportunities for system enhancements, process simplification, automation, and self-service.
• Leads improvement recommendations and presents effectively to senior and executive management and global teams.
• Presents and leads client meetings with the business and development teams. Communicates with senior leaders for understanding and execution of cross-functional complex processes and applications to solve for client requirements.
• Provides recommendations for appropriate systems alternatives and/or enhancements to current systems.
• Partners with business teams to develop ways to investigate business performance and other measures to gain insight and drive business planning.
• Leads and serves as a senior resource on cost-benefit and return-on-investment analyses for proposed systems to aid management in making implementation decisions.
• Serves as a resource to colleagues, mentors, and helps improve the team’s abilities around all IT Service Management (ITSM) disciplines deployed.
• Leads the development, execution, and creation of the cross-functional testing strategy, communicating with all stakeholders for technology delivery.
• Leads the planning, conducting, and documenting of user stories, and user feedback. Effectively communicates feedback with senior leaders for technology improvement.

Education and Experience

• Bachelors Degree in Information Systems, related field or equivalent experience
• 5+ years of relevant experience required
• Experience with Workday Learning and HRIS processes preferred.
• Experience with Power Automate, Power Apps, and Power BI preferred

Skills

• Agile Methodology - Agile project management is an iterative approach to delivering a project throughout its life cycle, taking incremental steps towards the completion of a project.
• Analytical Thinking - Strong problem-solving skills to identify architectural challenges, analyze requirements, evaluate options, and propose effective solutions.
• Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
• Business Analysis - Analyzing current business state within the context of future business state expectations and determining whether new business strategies are needed to address existing issues or meet new needs. Estimating the level of effort to enhance or expand current business strategies.
• Business Partner Relations - The process of acting as a trusted advisor and building strong relationships with colleagues and the business to drive business performance.
• Business Process Modeling & Redesign - Execution of key business process with the objective of achieving a quantum jump in performance measures such as return on investment (ROI), cost reduction, and quality of service.
• Change Management - The process of controlled identification, planning and implementation of required initiatives to prepare, support and help individuals, teams and organizations to navigate through change.
• Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
• Incident Management - Ensuring that any incidents affecting processes and performances of relevant technology services or systems are managed appropriately to mitigate risk and minimize disruption.
• Quality Assurance - The process to ensure organizational activities are designed to ensure that an organization is providing the best possible product or service to customers.
• Requirements Management - The process of documenting, analyzing, tracing, prioritizing and agreeing on requirements and then controlling change while also communicating to relevant stakeholders.
• Software Development Life Cycle (SDLC) - A process used by the software industry to design, develop and test high-quality software.
• Specification Development - Understanding the context, stakeholders and requirements or features of a product or application and detailing the specifications around them.
• Bachelors Degree in Information Systems, related field or equivalent experience
• 5+ years of relevant experience required
• Experience with Workday Learning and HRIS processes preferred
• Experience with Power Automate, Power Apps, and Power BI preferred

As an energy industry leader, our career opportunities fuel personal and professional growth.

Location: Findlay, Ohio

Additional locations: San Antonio, Texas

Job Requisition ID: 00024590

Location Address: 539 S Main St

Education:

Employee Group: Full time

Employee Subgroup: Regular

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here. If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [e-mail]. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.