Senior Business Systems Analyst - Dynamics 365 Supply Chain

Harte Hanks, Inc.; Northern (KY); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Remote work option

Job summary

Harte Hanks, Inc. seeks a Senior Business Systems Analyst to lead Dynamics 365 SCM projects and drive ERP initiatives across fulfillment and logistics. You will translate business requirements into technical specs, configure D365, and coordinate testing and production releases with internal teams and clients.

The role demands experience in supply chain processes, strong analytical skills, and ability to manage multiple priorities while engaging stakeholders and ensuring compliance.

Qualifications

• Bachelors degree, preferably in a business or technology discipline.
• 7+ years of total professional IT experience, preferably in business systems and analysis.
• 2+ years of ERP implementation and support experience with Dynamics 365.
• 1+ years working in a supply chain environment including e-commerce, order, warehouse or transportation management.
• Understands complex business requirements.
• Organized with strong attention to detail.

Responsibilities

• Meet with internal and external customers to define functional requirements and document designs.
• Configure Dynamics 365 functionality to meet business needs across multiple process areas.
• Manage testing, cutover plans and go-live activities for D365 implementations.
• Coordinate with clients, developers and QA to ensure timely delivery and quality.
• Support integrations via EDI, API and marketplace interfaces with D365.
• Adhere to SOX controls and assist auditors with documentation and demonstrations.

Skills

ERP expertise

Dynamics 365

Supply chain knowledge

Requirements gathering

Facilitation

Education

Bachelors degree

Tools

Dynamics 365

Job description

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Senior Business Systems Analyst - Dynamics 365 Supply Chain

Regular Full Time US 1 Attachments

7 days ago Requisition ID: 1192

The Ask

This role requires a combination of demonstrated experience in supply chain management (SCM) business processes including electronic commerce, order management (OMS), warehouse management (WMS), transportation management (TMS) and electronic data interchange (EDI) using Dynamics 365 as well as being a functional lead on technology projects along with the aptitude, attitude, and energy to drive forward progress in an environment with many competing priorities.

Who You Are

You have been a key driver of successful ERP and supply chain projects with Dynamics 365 and ongoing operational support for Fulfillment and Logistics (F&L) business units. You have been responsible for working closely with both internal and external clients to translate business requirements into technical specifications, implement system configurations, facilitate user acceptance testing and coordinate production releases.

What You’ll Do

The senior business systems analyst will work with internal and external customers in defining functional requirements, implementing application configurations, and managing the testing of deliverables leveraging the Dynamics 365 business applications platform.

Key Responsibilities:

• Meet with internal and external customers to provide thought leadership to enhance and automate business processes and document requirements and system designs
• Work with users, customers and developers on solution designs for order management, inventory management, warehouse management, shipping and transportation management
• Implement supply chain solutions to expand our service offerings with Fulfillment and Logistics (F&L) customers via standard and templatized interfaces of EDI and API as well as Marketplaces such as Amazon and Shopify; architected and robustly integrated with D365
• Configure Dynamics 365 functionality to enable business requirements for process areas including e-commerce, sales and billing, procurement and sourcing, demand planning, item management, bill of materials (BOM), production control, inventory control, quality assurance, receive-putaway, pick-pack-ship, and freight/carrier load management
• Support, monitor and troubleshot system integrations in the SCM ecosystem such as client portals, EDI, OMS, WMS, TMS, shipping systems, label printing and mobile devices
• Gather and document requirements and visualize processes using workflow diagrams
• Create end-user test scripts and facilitate user acceptance testing and obtain user sign-off
• Develop cutover and contingency plans and manage execution of the go-live process
• Adhere to change control processes to ensure SOX compliance and work with auditors as needed on audit requests such as providing documentation or system demonstrations of control configurations

What You Need

• Bachelors degree, preferably in a business or technology discipline
• 7+ years of total professional IT experience, preferably in business systems and analysis
• 2+ years of ERP implementation and support experience with Dynamics 365
• 1+ years working in a supply chain environment including e-commerce, order, warehouse or transportation management
• Understands complex business requirements
• Organized with strong attention to detail
• Strong requirements gathering and gap analysis experience
• Experience documenting business process flows
• Able to see the big picture and drive down into details as required
• Communicates verbal and non-verbal messages articulately and succinctly
• Actively listens to messages being delivered by others
• Skilled at small and large group facilitation
• Remains calm under pressure and instills confidence across project teams
• Manages conflict tactfully by bringing disagreements into the open and facilitating the team to consensus whenever possible
• Knows when to escalate issues
• Able to set priorities for self and team and multi-task across multiple concurrent high-priority assignments
• Skilled at building and delivering client presentations
• Comfortable working with team members from all levels of the organization
• Up to 10% travel may be required as needed by project work

Attachments (1)

45585 Senior ERP Business Systems Analyst - Supply Chain (Remote) - Dynamics.docx