Senior Business System Analyst

Sonata Software North America Inc.; Troy (MI); On-site; USD 110,000 - 140,000; Full time

Job summary

Sonata Software North America Inc. in Irvine, CA is seeking a Senior Business System Analyst to lead process analysis, design and documentation for large-scale initiatives that drive business value.

The role requires deep experience with CRM platforms, especially Salesforce, and a track record of delivering cross-functional solutions. The ideal candidate will perform system and process analysis, map value streams, develop UAT/QA testing plans, and collaborate with Sales, Marketing, R&D and

Qualifications

• 10+ years of progressive experience as a BSA in large-scale programs.
• CRM experience with Salesforce is mandatory.
• 20% travel in North America required.
• Commercial, R&D, Marketing, Sales or Revenue Management exposure preferred.
• Bachelor's degree is highly preferred.

Responsibilities

• Lead process analysis, design and documentation for complex initiatives.
• Map value streams and develop process improvement plans.
• Develop and execute UAT and QA testing plans and cases.
• Collaborate with Sales, Marketing, R&D and Customer Service teams.
• Utilize CRM and BI tools to drive business outcomes.

Skills

Salesforce CRM

Travel 20%

Interpersonal skills

Project management

Process mapping

BI tools

PLM understanding

Data systems

UAT/QA testing

SDLC knowledge

Education

Bachelor's degree

Tools

Visio

LucidChart

PowerBI

MicroStrategy

Job description

About Sonata Software

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by a powerful suite of proprietary tools and assets. At the core is the Harmoni.AI Enterprise Platform, which includes AgentBridge-a governance and observability framework; AgentBuilder-a development toolkit for fungible agents integrated into enterprise systems; and the Agent Marketplace-an internal ecosystem for modular, reusable agents. Headquartered in Bengaluru, India, Sonata Software has a strong global presence, including key regions US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) & Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance; Healthcare and Lifesciences; Telecom, Media, and Technology; and Retail, Manufacturing and Distribution space. Deep collaborations with partners like Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+years of partnership with Microsoft, and being part of the elite Microsoft Inner Circle, places us among the top 1% of global Microsoft partners. Sonata is now among the first companies to earn the Microsoft Frontier Partner Badge Also; Sonata Software is proud to achieve AWS Premier Tier Status in the AWS Partner Network.

Role: Senior Business System Analyst

Location: Irvine, CA (On-site)

Ideal Experience

10+ years of progressively increasing responsibility as a BSA, or equivalent business experience, with extensive involvement in process analysis, process design and documentation, and involvement in complex large-scale and high-impact projects / platform implementations that add significant business value, is required

• CRM system experience in Salesforce, is Mandatory
• 20% North American travel, is required
• Bachelor's Degree is highly preferred.
• Commercial, R&D, Marketing, Sales or Revenue Management functional experience is desired.
• CPG Manufacturing or food service industry experience is helpful.
• Fluent in desktop, project management, process flow charting tools (i.e. Visio, Lucid, etc.) is preferred.
• Pricing automation or Trade Management System familiarity would be great.
• MicroStrategy or another BI platform (i.e. PowerBI) experience would be helpful.
• PLM (process lifecycle management) process/theory understanding is wonderful.
• Knowledge of Commercial processes including Sales, Marketing, Revenue Management, R&D and Customer Service, with experience leveraging CRM platforms (Salesforce preferred) to drive business outcomes.
• Ability to perform system and process analysis duties including flow charting and value stream mapping using process and software documentation tools.
• Has direct participation and experience with multiple software platform implementations.
• Prior experience with process improvement methodologies and tools (Kaizen, Six Sigma, Green/Black Belt, etc).
• Understanding of data systems, databases, software development life cycle, and information and application architecture.
• Experience leading the development of UAT and QA testing plans and cases.
• Ability to learn and adapt to new software and technology.
• Project management skills a plus.
• Excellent interpersonal skills.

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.