Senior Business Support Coordinator

US101 Guidehouse Inc.; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Paid Holidays

Bonus Eligible

Parental Leave

401(k) Retirement Plan

Life Insurance

Health Savings Account

Disability Insurance

Tuition Reimbursement

Learning Opportunities

Employee Referral Program

Mobility Stipend

Job summary

Guidehouse is seeking an Organizational Coordinator to support the Defense Health Agency's Revenue Cycle Modernization and Innovation team. You will assist leadership, manage communications, and coordinate schedules, deliverables, and documents across multiple initiatives in a fast-paced, government-focused environment.

The role emphasizes strong writing and presentation skills, with up to 25% travel and a requirement to obtain and maintain a Public Trust clearance.

Qualifications

• Strong written, verbal and interpersonal communication skills.
• Excellent organizational skills and attention to detail.
• Experience coordinating meetings, tracking items and supporting leadership engagements.

Responsibilities

• Coordinate communications and stakeholder engagement for DHA RCMI initiatives.
• Provide administrative oversight and support across multiple projects and teams.
• Track action items, deliverables, and timelines to keep programs on track.
• Prepare documents, reports, meeting materials and leadership communications.

Skills

Communication skills

Organizational skills

Stakeholder engagement

Meeting coordination

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Office

Job description

Job Family: Strategy & Transformation Consulting Travel Required: Up to 25% Clearance Required: Ability to Obtain Public Trust

What You Will Do:

Support the Defense Health Agency (DHA) Revenue Cycle Modernization and Innovation (RCMI) team by providing operational coordination, communications support, stakeholder engagement, and administrative oversight across multiple initiatives. Work closely with leadership, project teams, and clients to facilitate communication, monitor ongoing activities, support decision-making, and help ensure program priorities remain on track. Coordinate day-to-day business support activities in a fast-paced environment where priorities may shift based on client needs, operational requirements, and organizational objectives. Assist with tracking action items, deliverables, and timelines to help keep programs and initiatives organized and moving forward. Prepare, organize, and maintain documents, reports, meeting materials, and other project-related information to support effective execution. Contribute to stakeholder communications and engagement efforts by helping coordinate meetings, follow-ups, and cross-functional collaboration. Provide general administrative and operational support to improve efficiency and help the team respond to evolving business needs.

What You Will Need:

Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred. Bachelor's degree THREE (3) years or more experience supporting program operations, project coordination, stakeholder engagement, communications, administration, or related functions. Ability to travel up to 25%.

What Would Be Nice To Have:

Experience supporting the Defense Health Agency (DHA), Military Health System (MHS), Department of Defense (DoD), or healthcare-related government programs. Demonstrated experience authoring SBARs or equivalent structured decision papers (staff summaries, point papers) for senior leadership decision-making — including the ability to take raw subject-matter-expert input and produce a concise one-page document suitable for senior leader signature. Experience utilizing ServiceNow for workflow management, ticket tracking, reporting, and dashboard development. Working knowledge of revenue cycle management, healthcare administration, patient administration, healthcare operations, or military health systems. Familiarity with MHS GENESIS. Experience supporting executive leadership and stakeholder engagement activities. Experience coordinating efforts across geographically dispersed organizations and teams. Knowledge of organizational governance, operational processes, and change management initiatives. CAPM, PMP, Lean Six Sigma, or related certification preferred. Strong proficiency with Microsoft Office Suite, including PowerPoint, Excel, Word, Outlook, Teams, and SharePoint. Experience coordinating meetings, tracking action items, managing multiple priorities, and supporting leadership and stakeholder engagements. Strong written, verbal, and interpersonal communication skills. Ability to translate complex information into concise, actionable, and audience-appropriate communications. Experience managing trackers, staffing information, training records, operational reporting, and administrative processes. Strong organizational skills, attention to detail, and ability to work independently. Ability to adapt to changing priorities and operate effectively in a dynamic environment. Demonstrated experience preparing executive briefings, PowerPoint presentations, status reports, dashboards, and leadership communications.

What We Offer:

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend

About Guidehouse

Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future. guidehouse.com

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.