Senior Business Solution Architect

clio; New York (NY); On-site; USD 136,000 - 184,000; Full time

Benefits offered by this job

Health benefits

Hybrid work environment

Paid time off

401k matching

Education savings

Job summary

Clio is seeking a Senior Business Solution Architect to join our Customer Team in New York City. You will translate client needs into ShareDo-based solutions, design workflows, and lead delivery across the implementation lifecycle.

You will work with enterprise architecture, integrations, and data models, coaching clients on self-sufficiency, and shaping product direction through client insights and pre-sales demos. Some travel to client sites (~20%).

Qualifications

• Deep subject matter expertise in a commercial domain with best practices
• Hands-on delivery-focused mindset
• Strong consultative skills with senior stakeholders
• Fluency in low-code environments and domain architecture
• Client-focused change management and training
• Interest in applying AI to improve craft

Responsibilities

• Designing and mapping client requirements to the ShareDo platform
• Configuring workflows and templates in a low-code environment and coaching clients
• Leading delivery across the implementation lifecycle
• Owning and evolving a solution area with best practices
• Enhancing accelerators based on feedback and insights
• Advising on architecture, integrations, and data models
• Recommending integration and data strategies for maintainability
• Influencing product roadmap with client insights
• Mentoring and enabling client adoption
• Contributing to pre-sales via demos and prototypes
• Travel to client sites and meetings (~20%)

Skills

Domain expertise

Delivery mindset

Consultative skills

Low-code

Change management

AI interest

Tools

ShareDo platform

Job description

Apr 15, 2026

$136,000 - $184,000/year

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are currently seeking a Senior Business Solution Architect to join our Customer Team in New York City. We’re looking for someone who combines a deep understanding of their domain with a passion for solving problems, creating value, and pushing beyond what’s expected.

What your team does:

Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department’s unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market-leading client experience.

What you’ll work on:

• Designing and implementing solutions by mapping client requirements to the ShareDo platform through structured discovery
• Configuring workflows, forms, and templates in a low-code environment while coaching clients on self-sufficiency
• Leading delivery across the implementation lifecycle, ensuring timelines and estimates are met
• Owning and evolving a specific solution area, defining best practices and driving innovation
• Enhancing accelerators (system modules) based on feedback, trends, and implementation insights
• Advising on enterprise architecture, integrations, and data models to support scalable solutions
• Recommending integration and data strategies aligned with system maintainability and growth
• Influencing product direction by feeding client insights into the roadmap
• Supporting adoption through mentoring, training, and proactive engagement
• Contributing to pre-sales through demos and prototypes that showcase ShareDo’s capabilities
• Travel to client sites and cross functional meetings (~20%)

What you bring:

• Deep subject matter expertise in a commercial domain (e.g., legal process, insurance, corporate law), with a clear vision of best practices and a drive for continuous improvement
• A hands-on, delivery-focused mindset, with the ability to dive into configuration details and take ownership of end-to-end solution delivery
• Strong consultative skills, with demonstrated experience engaging senior stakeholders, leading workshops, and aligning business value with delivery priorities
• Technical fluency in low-code environments, with a solid understanding of system architecture and integrations, even if you're not a developer
• A client-focused approach to change management, with a passion for driving real-world outcomes through training, mentoring, and sustained engagement
• Demonstrate a keen interest in improving your craft by using AI

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• EAP benefits for you and household members, including counseling and online resources
• 401k matching and Child Education Savings
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range* for this role is $136,000 to $160,000 to $184,000 USD. There are a separate set of salary bands for other regions based on local currency.

*Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated todiversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

_ Disclaimer: We only communicate with candidates through official @clio.com email addresses._

Clio is a leading cloud-based legal technology provider, empowering law firms with innovative solutions for efficient management and superior client experiences across 130 countries.

Software Development Technology, Information and Internet Technology, Information and Media

Debt Financing - Blue Owl, Blackstone Group$350M

Jul 2024

Series E - T. Rowe Price, OMERS Growth Equity$110M

Apr 2021

Footprint

Where they work

Suite 300, 4611 Canada Way, Burnaby, BC V6C 3E2, CA 4611 Canada Way, Burnaby, BC V5G 4X3, CA 330 Bay Street #1000, Toronto, Ontario M5H 2S8, CA Fumbally Square, Fumbally Lane, Dublin 8, First Floor, Dublin, Dublin 8, IE 1940, 150-9th Ave SW, Calgary, Alberta T2P 3H9, CA Sydney, AU

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