Senior Business Process Engineer

First Tech Federal Credit Union; Chelmsford (MA); On-site; USD 104,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid Time Off (PTO)

Paid holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking a Senior Process Engineer to lead transformation efforts across business and technology functions. You will partner with leaders, automation specialists, and AI experts to analyze processes, design scalable solutions, and drive governance and performance metrics.

You will supervise process discovery, current and future state models, and value stream maps while mentoring team members and shaping enterprise process strategy.

Qualifications

• Bachelor's degree required or 4+ years of relevant experience in lieu of a degree.
• 4–6 years of experience in process improvement, business analysis, operations, or process engineering.
• Strong knowledge of BPMN or similar standards and process modeling.
• Experience with Lean, Six Sigma, or continuous improvement methods.
• Familiarity with automation and AI-enabled process capabilities.

Responsibilities

• Lead process discovery, analysis, and requirements for complex initiatives.
• Design and maintain enterprise process architectures and models.
• Facilitate Value Stream Mapping sessions.
• Advise stakeholders on scalable process, automation, and AI solutions.
• Support FMEA sessions to identify process risks.
• Drive process optimization to improve performance and customer experience.
• Lead evaluation/integration of automation and AI capabilities.
• Define requirements, data flows, and governance for solutions.
• Establish and monitor process performance metrics and governance.

Skills

Process discovery

Process mapping (BPMN)

Enterprise process architecture

Lean/Six Sigma

AI-enabled transformation

Governance & metrics

Cross-functional collaboration

Education

Bachelor's degree in information technology, business, finance, or related field

Tools

Automation platforms

Workflow technologies

AI capabilities

Process mining

Job description

Job Summary

The Senior Process Engineer leads process transformation initiatives that improve operational effectiveness across business and technology functions. This role partners with business leaders, technology teams, automation specialists, and technical advisors to analyze complex processes, identify improvement opportunities, and implement scalable solutions leveraging automation and AI capabilities. As a trusted advisor, the Senior Process Engineer drives process discovery, design, optimization, and governance efforts while developing enterprise process models, standards, and performance metrics. This role helps shape the organization's process engineering strategy, mentors team members, and champions continuous improvement, intelligent automation, and AI-enabled business transformation.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead process discovery, analysis, and requirements definition efforts across complex business, technology, automation, and AI-enabled initiatives


• Design and maintain enterprise process architectures, current-state and future-state process models, value stream maps, and process documentation using industry standards such as BPMN


• Facilitate Value Stream Mapping sessions in support of the enterprise VSM program


• Serve as a trusted advisor to business leaders, technology teams, and technical stakeholders by recommending scalable process, automation, and AI-enabled solutions


• Support and contribute to FMEA (Failure Mode and Effects Analysis) sessions to identify and mitigate process risks


• Drive process optimization efforts by identifying inefficiencies, risks, control gaps, and opportunities to improve operational performance and customer experiences


• Lead the evaluation and integration of automation, workflow, and AI capabilities to streamline processes and enhance business outcomes


• Define business requirements, process logic, decision frameworks, data flows, system interactions, and control requirements to support solution design and implementation


• Establish and monitor process performance metrics, KPIs, and governance standards to measure effectiveness and support continuous improvement


• Conduct impact assessments and provide process leadership for technology implementations, organizational changes, and enterprise transformation initiatives


• Oversee process inventories, repositories, documentation standards, and governance artifacts to ensure consistency, quality, and sustainability


• Build strong partnerships across business, technology, data, automation, and AI teams to advance organizational process maturity and transformation objectives


• Maintain expertise in process engineering, intelligent automation, AI technologies, process mining, and industry best practices to continuously enhance organizational capabilities

Qualifications & Skills

• Bachelor's degree in information technology, business, finance, or related field(or 4 additional years of relevant experience in lieu of a degree)


• Required Experience:4-6 years of experience in process improvement, business analysis, operations, process engineering, or a related discipline


• Strong knowledge of business process mapping, process modeling methodologies, including BPMN or similar standards


• Strong understanding of business process improvement principles and methodologies, including Lean, Six Sigma, or continuous improvement practices


• Knowledge of business systems, workflow technologies, automation platforms, and emerging AI capabilities


• Ability to analyze business processes, identify improvement opportunities, and document business and technical requirements


• Strong analytical, problem-solving, and critical thinking skills with an attention to detail


• Ability to interpret process, system, and data dependencies and communicate findings to both technical and non-technical audiences


• Strong written and verbal communication skills, including ability to create clear process documentation and presentations


• Ability to manage multiple priorities and work effectively in a fast-paced, cross functional environment


• Demonstrated curiosity and willingness to learn emerging technologies, automation solutions, AI-enabled process capabilities, and process engineering best practices

Location

Marlborough/Chelmsford, MA or Hillsborough, OR

Target Compensation

$104,000 -$125,000

Schedule

Monday - Friday 8am - 5pm

What makes First Tech different?

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for

• Traditional medical, dental, and vision coverage


• Generous 401(k) match


• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually


• Paid federal holidays


• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.