Business Process Engineer

First Tech Federal Credit Union; Hillsboro (OR); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Paid time off

Paid holidays

Employee pricing

Job summary

First Tech Federal Credit Union in Hillsboro, OR is seeking a Process Engineer to drive process discovery, documentation and improvement across business and technology initiatives. You will model current and future processes using BPMN, map data flows, and collaborate with automation and AI teams to design scalable solutions.

The role requires partnering with stakeholders, documenting requirements, and tracking performance metrics to boost operational effectiveness.

Qualifications

• 2+ years of relevant experience
• 1 year of experience in process improvement, business analysis, operations, or process engineering
• Foundational knowledge of business process mapping and BPMN or similar standards
• Lean, Six Sigma, or continuous improvement knowledge
• Knowledge of automation platforms and emerging AI capabilities
• Ability to document business and technical requirements
• Strong written and verbal communication skills

Responsibilities

• Support process discovery and requirements gathering across business, technology, automation, and AI initiatives
• Document processes, decision points, data flows, system interactions, inputs/outputs, and controls
• Create current and future-state process models using BPMN and value stream mapping
• Collaborate with stakeholders, automation engineers, and data/tech teams to identify optimization opportunities
• Document process logic, business rules, data requirements and workflow dependencies for automation
• Define, track and report process performance metrics and KPIs
• Manage process artifacts, repositories, templates, and governance documentation
• Track process engineering requests, priorities, dependencies, and follow-ups
• Foster partnerships across business, technology, and automation teams for transformation
• Stay updated on process engineering methodologies, automation platforms, and AI technologies

Skills

Analytical thinking

Communication

Cross-functional collaboration

Process mapping

Requirement documentation

Problem solving

Adaptability

Education

Bachelor's degree in IT, business, finance or related field

4 additional years of relevant experience in lieu of a degree

Tools

BPMN

Job description

Description

The Process Engineer supports process discovery, documentation, analysis, and design efforts across business and technology initiatives. This role partners closely with business stakeholders and process engineering team members to document workflows, identify process improvement opportunities, and evaluate automation and AI-enabled solutions that enhance operational effectiveness. The Process Engineer develops process models using established standards, maintain process documentation and inventories, and supports process change initiatives. Working under the guidance of senior team members, this role helps identify opportunities to streamline processes, incorporate AI capabilities, improve business outcomes through scalable, well-documented process solutions and intelligent process automation.

Job Summary

The Process Engineer supports process discovery, documentation, analysis, and design efforts across business and technology initiatives. This role partners closely with business stakeholders and process engineering team members to document workflows, identify process improvement opportunities, and evaluate automation and AI-enabled solutions that enhance operational effectiveness. The Process Engineer develops process models using established standards, maintain process documentation and inventories, and supports process change initiatives. Working under the guidance of senior team members, this role helps identify opportunities to streamline processes, incorporate AI capabilities, improve business outcomes through scalable, well-documented process solutions and intelligent process automation.

Essential Functions

• Support process discovery and requirements gathering efforts across business, technology, automation, and AI-enabled initiatives
• Document business processes, decision points, data flows, system interactions, inputs, outputs, and control requirements to support business and technical solution design
• Prepare current and future-state process models using established engineering standards, including BPMN, value stream mapping, and process decomposition techniques
• Partner with business stakeholders, automation engineers, and data and technology teams to identify opportunities for process optimization, automation, and AI capability integration
• Support automation and AI initiatives by documenting process logic, business rules, exception handling data requirements, and workflow dependencies
• Assist with defining, tracking, and reporting process performance metrics and key operational indicators
• Manage process artifacts, repositories, templates, and documentation to support process governance and knowledge management
• Track process engineering requests, priorities, dependencies, and follow-up actions to support project delivery
• Build effective partnerships across business, technology, and automation teams to support process transformation initiatives
• Stay current on process engineering methodologies, automation platforms, AI technologies, and industry best practices

Education Qualifications & Skills

• Bachelor's degree in information technology, business, finance, or related field(or 4 additional years of relevant experience in lieu of a degree)
• Required Experience:2+ years of relevant experience
• 1 year of experience in process improvement, business analysis, operations, process engineering, or a related discipline
• Foundational knowledge of business process mapping, process modeling methodologies, including BPMN or similar standards
• Understanding of business process improvement principles and methodologies, including Lean, Six Sigma, or continuous improvement practices
• Knowledge of business systems, workflow technologies, automation platforms, and emerging AI capabilities
• Ability to analyze business processes, identify improvement opportunities, and document business and technical requirements
• Strong analytical, problem-solving, and critical thinking skills with an attention to detail
• Ability to interpret process, system, and data dependencies and communicate findings to both technical and non-technical audiences
• Strong written and verbal communication skills, including ability to create clear process documentation and presentations
• Ability to manage multiple priorities and work effectively in a fast-paced, cross functional environment
• Demonstrated curiosity and willingness to learn emerging technologies, automation solutions, AI-enabled process capabilities, and process engineering best practices

Location: Marlborough/Chelmsford, MA

Hillsborough, OR

Target Compensation: $83,000 -$99,500

Schedule: 8am- 5pm

Who We Are

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

First Tech is not currently offering Visa transfer/sponsorship for this position.