Senior Business Process Analyst

Kemper; Jacksonville (FL); On-site; USD 89,000 - 148,000; Full time

Job summary

Kemper in Jacksonville, FL is seeking a Senior Business Process Analyst to drive a culture of continuous improvement. You will partner with leaders, Scrum Masters, and cross-functional teams to analyze performance data, map processes, and recommend solutions that improve planning, prioritization, and delivery.

This role focuses on Lean thinking, data-driven insights, and change management, building dashboards and executive presentations to communicate outcomes and opportunities.

Qualifications

• Bachelor’s degree in business, Information Systems, Project Management, Organizational Development, or related field.
• At least 5 years of experience in business analysis, portfolio management, PMO, Agile, or organizational transformation.
• Strong analytical, facilitation, communication, and stakeholder management skills.
• Experience developing dashboards, reports, executive presentations, and training materials.
• Experience applying lean techniques, including process mapping, value stream mapping, root cause analysis, and continuous improvement facilitation.
• Proficiency with Microsoft Excel, PowerPoint, Microsoft 365, Jira, and ServiceNow.
• Experience with Lean Portfolio Management, SAFe, Scrum, or Kanban is required.
• Experience with Power BI and Organizational Change Management (Prosci or similar) is preferred.
• Six Sigma green or blackbelt desired.
• This position works at the Kemper office.

Responsibilities

• Partner with technology teams to understand needs, document requirements, and translate opportunities into actional improvement initiatives.
• Assess organizational performance, team workflows, and delivery practices to identify opportunities to improve flow, reduce waste, and increase business value.
• Facilitate process mapping, value stream mapping, and workflow analysis to support improvement initiatives and organizational change.
• Facilitate retrospectives, problem-solving sessions, and continuous improvement workshops that drive measurable outcomes.
• Support Portfolio Management and initiatives by helping teams continuously improve planning, prioritization, and delivery practices.
• Develop dashboards and reports that measure operational performance, value delivery, and organizational health.
• Analyze trends and performance metrics to provide actionable insights and recommendations.
• Create executive dashboards, presentations, and recommendations that communicate organizational performance and improvement opportunities.
• Ensure data quality and continuously enhance reporting capabilities.
• Partner with Scrum Masters to pilot, evaluate, and scale Agile ways of working across the company.
• Monitor adoption, flow, and outcome metrics to evaluate the effectiveness of practices.
• Capture lessons learned and recommend improvements that help teams continuously mature.
• Support the development, documentation, and continuous improvement of enterprise standards, templates, and ways of working.
• Develop communications that build awareness, encourage adoption, and reinforce Lean thinking and a culture of continuous improvement.
• Create training materials, job aids, presentations, FAQs, and reference guides.
• Support change management activities that enable successful adoption of new practices and ways of working.
• Gather stakeholder feedback and measure organizational readiness and adoption.
• Build strong partnerships across business, technology, PMO, and transformation teams.
• Facilitate meetings, document decisions, and track improvement initiatives.
• Support leadership by providing insights, recommendations, and materials for operational and strategic reviews.

Skills

Analytical skills

Facilitation

Stakeholder management

Dashboard development

Power BI

Jira

ServiceNow

Lean techniques

Organizational change

Lean Portfolio Management

Education

Bachelor's degree in business/info systems/PM/OD

Tools

Microsoft Excel

PowerPoint

Microsoft 365

Jira

ServiceNow

Job description

Location(s)

Birmingham, Alabama, Chicago, Illinois, Downers Grove, Illinois, Jacksonville, Florida

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

As we continue evolving how we deliver value across the enterprise, we're looking for a Senior Business Process Analyst to help drive a culture of continuous improvement. In this highly collaborative role, you'll partner with leaders, Scrum Masters, and cross-functional teams to analyze performance data, facilitate process and value stream mapping, and recommend solutions that improve how work is planned, prioritized, and delivered. You'll help connect strategy to execution by enabling leaders to measure outcomes, eliminate waste, improve flow, and maximize business value. You'll also develop communications, training, and change management resources that help teams confidently adopt new ways of working. By helping teams continuously improve how they work, not just what they deliver, you'll contribute to building a more agile, customer-focused organization where continuous improvement is embedded into how we plan, deliver, and improve every day.

Position Responsibilities

Continuous Improvement

• Partner with technology teams to understand needs, document requirements, and translate opportunities into actional improvement initiatives.
• Assess organizational performance, team workflows, and delivery practices to identify opportunities to improve flow, reduce waste, and increase business value.
• Facilitate process mapping, value stream mapping, and workflow analysis to support improvement initiatives and organizational change.
• Facilitate retrospectives, problem-solving sessions, and continuous improvement workshops that drive measurable outcomes.
• Support Portfolio Management and initiatives by helping teams continuously improve planning, prioritization, and delivery practices.

Analytics & Insights

• Develop dashboards and reports that measure operational performance, value delivery, and organizational health.
• Analyze trends and performance metrics to provide actionable insights and recommendations.
• Create executive dashboards, presentations, and recommendations that communicate organizational performance and improvement opportunities.
• Ensure data quality and continuously enhance reporting capabilities.

Agile Enablement

• Partner with Scrum Masters to pilot, evaluate, and scale Agile ways of working across the company.
• Monitor adoption, flow, and outcome metrics to evaluate the effectiveness of practices.
• Capture lessons learned and recommend improvements that help teams continuously mature.
• Support the development, documentation, and continuous improvement of enterprise standards, templates, and ways of working.

Organizational Change Management

• Develop communications that build awareness, encourage adoption, and reinforce Lean thinking and a culture of continuous improvement.
• Create training materials, job aids, presentations, FAQs, and reference guides.
• Support change management activities that enable successful adoption of new practices and ways of working.
• Gather stakeholder feedback and measure organizational readiness and adoption.

Collaboration

• Build strong partnerships across business, technology, PMO, and transformation teams.
• Facilitate meetings, document decisions, and track improvement initiatives.
• Support leadership by providing insights, recommendations, and materials for operational and strategic reviews.

Why You’ll Love It Here

• Make a meaningful impact by helping shape how our organization works, improves, and delivers value.
• Work alongside leaders, Scrum Masters, and cross-functional teams to solve complex challenges through Lean thinking and data-driven insights.
• Grow your expertise in continuous improvement, Agile practices, analytics, and organizational change while helping build a culture of innovation and continuous learning.

Position Qualifications

• Bachelor’s degree in business, Information Systems, Project Management, Organizational Development, or related field.
• At least 5 years of experience in business analysis, portfolio management, PMO, Agile, or organizational transformation.
• Strong analytical, facilitation, communication, and stakeholder management skills.
• Experience developing dashboards, reports, executive presentations, and training materials.
• Experience applying lean techniques, including process mapping, value stream mapping, root cause analysis, and continuous improvement facilitation.
• Proficiency with Microsoft Excel, PowerPoint, Microsoft 365, Jira, and ServiceNow.
• Experience with Lean Portfolio Management, SAFe, Scrum, or Kanban is required.
• Experience with Power BI and Organizational Change Management (Prosci or similar) is preferred.
• Six Sigma green or blackbelt desired.
• This position works at the Kemper office.

The range for this position is $89000 to $148100. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc).

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email. Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates. If you receive such a message, delete it.