Senior Business Operations Specialist

Lob; Lansing (MI); Remote; USD 120,000 - 180,000; Full time

Job summary

Lob is transforming how businesses use direct mail with a tech-powered logistics platform. We are building a team to scale cross-functional programs spanning Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market. This role will own programs from ambiguous problems to documented, measured processes with named owners.

You’ll analyze data, coordinate across teams, and present executive-level updates to ensure timely completion and scalable handoffs.

Qualifications

• 4-7+ years post-undergrad in management consulting/corporate strategy or business operations, or related roles; Bachelor's degree required.
• Background in B2B SaaS, marketplace, logistics or operationally intensive business.
• Strong ability to scope ambiguous work, sequence dependencies, and drive cross-functional programs.

Responsibilities

• Own and run 3-5 concurrent cross-functional programs with defined end states and owners.
• Coordinate with Product, Engineering, Legal, Security, Partner Ops, Solutions and GTM to drive outcomes.
• Produce analysis using data and available AI tooling to support program decisions.
• Document programs on completion and hand off to permanent owner with measurable metrics.
• Provide backup for FP&A and Deal Desk analytics; support quarterly business reviews and leadership offsites.

Skills

Program management

Cross-functional collaboration

Data analysis

BI tooling

SQL basics

Education

Bachelor's degree

Tools

AI tooling

Data visualization tools

Job description

Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.

Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.

Business Operations Manager

At Lob, you'll own the cross-functional programs that make or break how the company actually runs — the initiatives that span Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market, and that stall when no single person is accountable for finishing them.

You’ll take a program from an ambiguous problem to a documented, measured process with a named owner. You’ll do the analysis, coordinate across teams that don't report to you, and deliver the executive communication required to get things done.

As the Business Operations Manager, you’ll…

• Own Program Execution: Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date.
• Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and elevate with judgment when a dependency stalls.
• Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling.
• Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff.
• Cover the Gaps: Provide backup for FP&A, Deal Desk, and Business Operations analytics deliverables, and support planning and execution of company-wide operating cadences like QBRs and leadership offsites.
• Program Management Chops: Strong skills scoping ambiguous work, sequencing dependencies, and holding owners to dates across multiple organizations at once — you deliver outcomes through people who don't report to you.
• Strong skills in BI/data warehouse tooling and AI-assisted analysis expected; SQL helpful but not required.
• Ability to operate well in a fast-paced environment with shifting priorities and incomplete information.

Relevant Experience

4-7+ years post-undergrad in management consulting/corporate strategy (client-facing, multi-stakeholder delivery) or business operations, strategic finance, revenue operations, or chief-of-staff work with direct ownership of an operationally complex domain. Bachelor's degree required.

Industry Fit (preferred)

Background in B2B SaaS, marketplace, logistics, or another operationally intensive business.

Compensation

Lob’s salary ranges are based on market data, relative to our size, industry and stage of growth. Salary is one part of total compensation, which also includes equity, perks and competitive benefits.

We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA, unless specified otherwise in the job description above.

Our Commitment to Diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.