Senior Business Manager, Retail Bank Operations Strategy & Analytics

Capital One; McLean (VA); On-site; USD 201,000 - 229,000; Full time

Job summary

Capital One is seeking a Senior Business Manager for Retail Bank Operations Strategy & Analytics. You will lead a team of analysts to shape and execute a multi-year transformation strategy aimed at eliminating manual processes, modernizing technology, and delivering a seamless customer experience.

The role requires strong quantitative and qualitative analysis, people management, and project leadership. You will partner with Product, Technology, and Operations to drive end-to-end improvements and

Qualifications

• Bachelor’s degree required.
• 3+ years of quantitative analysis experience.
• 3+ years of qualitative analysis experience.
• 1+ year of people management experience.
• 1+ year of project management experience.

Responsibilities

• Lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy.
• Champion operational modernization to scale Retail Bank and deliver effortless customer experience.
• Partner with Product, Tech, and Operations leadership to reduce manual friction and consolidate legacy technology.
• Develop and mentor the team to strengthen analytical rigor and executive communication.

Skills

Quantitative analysis

Qualitative analysis

People management

Project management

Education

Bachelor's Degree

Master's Degree in Business or quantitative field

Job description

Senior Business Manager, Retail Bank Operations Strategy & Analytics

As a Senior Business Manager within the Retail Bank Strategy & Analytics team, you will lead and empower a team of Business Analysts to define and execute a multi-year Bank Operations transformation strategy. In this high-impact role, you will champion operational modernization to shape how the Retail Bank scales to achieve our ambition of becoming the largest retail bank. You will partner with operations leadership to lead initiatives that eliminate manual friction, consolidate legacy technology, and drive end-to-end (E2E) agentic process transformations. This role offers direct visibility to Retail Bank Operations leadership, as operational transformation is a top horizontal priority shaping how Capital One scales efficiently while delivering an effortless customer experience.

General Responsibilities:

• Craft Executive Narratives & Drive Strategic Influence: Own and synthesize the overarching Bank Operations transformation story for senior leaders across the Retail Bank, translating complex financial, volume, and operational metrics into compelling executive narratives that control the narrative and motivate action.
• Drive E2E Agentic Transformation & Tech Roadmaps: Collaborate directly with Product, Tech, and Ops to eliminate manual friction, consolidate fragmented processes into unified platforms, and deploy cutting-edge E2E agentic workflows and GenAI capabilities.
• Materialize Savings via Dynamic Staffing Models: Build resilient, flexible demand and FTE models designed to realize operational benefits unlocked by end-to-end process transformations.
• Develop & Scale a High-Performing Team: Coach, mentor, and elevate a team of business analysts, building their capabilities in analytical rigor, strategic influence, and executive communication.

Basic Qualifications:

• Bachelor’s Degree
• At least 3 years of experience performing quantitative analysis
• At least 3 years of experience performing qualitative analysis
• At least 1 year of experience performing people management
• At least 1 year of experience performing project management

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
• 5+ years of experience in quantitative analysis
• 5+ years of experience in qualitative analysis2+ years of experience in people management
• 2+ years of experience in product development
• 2+ years of experience in financial modeling
• 2+ years of experience in economic forecasting
• 2+ years of experience in project management

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location.

• McLean, VA: $200,700 - $229,100 for Sr. Business Manager
• Richmond, VA: $182,500 - $208,300 for Sr. Business Manager
• Wilmington, DE: $182,500 - $208,300 for Sr. Business Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.