Senior Business Intelligence Analyst

Navy Federal Credit Union; Pensacola (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

Navy Federal Credit Union is seeking a data analyst to support leadership with quantitative and qualitative analyses, dashboards, and reports. The role emphasizes advanced BI techniques, data visualization, and cross-functional collaboration to inform strategic decisions.

Qualified candidates will have substantial experience with SQL, Python, and Power BI, plus familiarity with CRM/PEGA and enterprise systems. This position is based in the United States with on-site reporting requirements.

Qualifications

• 5+ years of experience in data analysis and reporting.
• Advanced skill with SQL and data manipulation across tables.
• Experience with Power BI and data visualization.
• Experience with CRM/PEGA and enterprise systems.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources to drive insights.
• Identify trends and produce dashboards and data visualizations for decisions.
• Develop and manage reports, dashboards, data models, and BI solutions with Power BI.
• Produce actionable reports highlighting KPIs and opportunities.

Skills

Data analysis

SQL

Python

R

Communication

Education

Bachelor's degree in Business Administration, Statistics, Analytics, Data Science, Economics, or related field

Tools

Power BI

CRM

PEGA

SQL databases

Job description

Overview

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership through dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use a comprehensive understanding of business needs and objectives to develop recommendations that impact operational goals and strategic decision-making. Advanced skill set and proficiency with analytical techniques, reporting solutions, and data visualization tools.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured datasets, to drive insights into business performance, risk, and operational opportunities.
• Identify, analyze, and interpret trends or patterns and prepare reports, dashboards, and data visualizations to support business decisions.
• Develop, maintain, and manage advanced reporting, dashboards, data models, and BI solutions utilizing Power BI and related technologies.
• Produce actionable reports that highlight key performance indicators, identify improvement opportunities, and support root cause analysis.
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and business impacts.
• Communicate findings and recommendations to stakeholders and leadership to optimize business performance and support strategic initiatives.
• Provide reporting solutions and respond to ad hoc reporting and analytical requests within the business area.
• Create specifications for reports and analyses based on business requirements and available data sources.
• Build and maintain effective working relationships with team members, business partners, and subject matter experts.
• Lead small projects and initiatives and contribute to larger cross-functional analytical efforts.

Qualifications

• 5+ years of experience in data analysis and reporting.
• Comprehensive knowledge and understanding of business area specialization.
• Advanced skill using business intelligence applications and/or cloud-based analytics solutions, including Power BI.
• Advanced knowledge of reporting capabilities within CRM, PEGA, database, and other enterprise systems.
• Advanced skill using statistical methods, mathematical techniques, forecasting, and cost-benefit analysis.
• Advanced skill with SQL, including complex queries, joins, data manipulation, and analysis across multiple tables.
• Effective data integration, cleansing, validation, and quality assurance skills.
• Skill communicating analytical findings and visualizations to both technical and senior leadership audiences.
• Skill with data analysis tools and programming languages such as SQL, Python, and R.
• Advanced skill in utilizing visualizations, design principles, and written communication to effectively tell a story with data.
• Research skills.
• Interpersonal skills.
• Experience developing and maintaining dashboards, reports, and visualizations within Power BI.

Desired Qualifications

• Bachelor's Degree in Business Administration, Statistics, Analytics, Data Science, Economics, or related field, or equivalent combination of education, training, and experience.
• Experience supporting fraud, risk, security, operational, financial, or member analytics functions.
• Experience within a financial institution, credit union, banking environment, or other regulated industry.
• Experience with Power BI capabilities such as DAX, Power Query, and semantic modeling.
• Experience presenting analytical findings and recommendations to senior leaders and executive stakeholders.
• Experience with predictive analytics, machine learning, or advanced statistical modeling.

Additional Information

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180
• 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2026
• Yello and WayUp Top 100 Internship Programs 2025
• Computerworld® Best Places to Work in IT 2026
• Most Loved Workplace – America’s Top Most Loved Workplaces® 2025
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America 2026
• Military Times 2025 Best for Vets Employers
• Forbes® 2026 America's Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
• Military.com Top Military Spouse Employers 2025
• 2026 Handshake Early Talent Award
• Newsweek America’s Greatest Workplaces for Culture, Belonging and Community 2026

From Fortune Magazine. © 2026 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. Fortune Magazine, Fortune Media (USA) Corporation, and its affiliates are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [e-mail] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.