Senior Business Insights Analyst, Branch Network Distribution

Citizens Bank; Irving (TX); Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement benefits

Education reimbursement

Flexible work arrangements

Job summary

Citizens Bank in Irving, TX seeks a Senior Business Insights Analyst for Branch Network Distribution to design and maintain reporting measuring branch performance across banker, branch, market, and enterprise levels. You will translate data into decision-ready insights for senior leaders and partner with Distribution Transformation leadership.

This hands-on role blends technical depth with business judgment, mentoring junior analysts and delivering executive-ready analyses while advancing

Qualifications

• 5+ years of analytics or BI experience, preferably in financial services or retail banking.
• Advanced SQL; hands-on Alteryx or similar data prep tools preferred.
• Strong BI, visualization, and semantic modeling experience.

Responsibilities

• Design, build, and maintain a comprehensive suite of reporting and dashboards measuring branch network performance.
• Develop performance views across banker, branch, market, and enterprise levels for day-to-day and strategic decisions.
• Translate findings into actionable insights for senior stakeholders and executive leadership.
• Build semantic data models and leverage BI tools to deliver intuitive, decision-ready insights.
• Lead analytical initiatives end-to-end and mentor junior analysts.
• Produce executive-ready materials and communicate insights clearly.

Skills

Advanced SQL

Alteryx

BI Visualization

Executive communication

Project leadership

Mentoring

Analytical thinking

Education

Bachelor's degree

Advanced degree a plus

Tools

Alteryx

Power BI / Tableau

Semantic modeling

Job description

Description

Citizens Bank is undertaking a multi‑year transformation of its retail branch network, shifting from a cost‑focused footprint to a performance‑driven, growth‑oriented distribution model. The Senior Business Insights Analyst, Branch Network Distribution will play a central role in enabling that transformation.

This role is responsible for building and maintaining the core reporting, analytics, and management information used to measure and manage branch network performance. The analyst will develop insight across the banker, branch, market, and enterprise levels, translating complex data into clear, decision‑ready perspectives for senior leaders. Key stakeholders include the Head of Distribution Transformation, Head of the Retail Branch Network, and the Head of the Consumer Bank.

This is a hands‑on analytical role with meaningful exposure to executive leadership, requiring both technical depth and strong business judgment.

Key Responsibilities

• Network Performance Reporting & Insights
  • Design, build, and maintain a comprehensive suite of reporting and dashboards that measure branch network performance using leading and lagging indicators.
  • Develop performance views across multiple levels (banker, branch, market, enterprise) to support day‑to‑day management and long‑term strategic decisions.
  • Proactively identify trends, risks, and opportunities and translate findings into actionable insights for senior stakeholders.
• Data Knowledge, Wrangling & Preparation
  • Develop deep understanding of branch, banker productivity, customer, and financial data domains.
  • Use advanced SQL and tools such as Alteryx (or equivalent) to source, cleanse, and prepare high‑quality analytical datasets.
  • Ensure consistency, accuracy, and clarity of metrics and definitions across reporting outputs.
• Business Intelligence & Tool Expertise
  • Build and maintain semantic data models that enable efficient, scalable reporting and analysis.
  • Leverage multiple BI and visualization tools to deliver intuitive, decision‑ready insights.
  • Continuously improve automation, performance, and usability of reporting assets.
• Business Partnering & Influence
  • Serve as a trusted analytical partner to Distribution and Consumer Bank leadership.
  • Anticipate stakeholder questions and frame insights to support effective decision‑making.
  • Provide thoughtful, data‑driven recommendations with clear implications and trade‑offs.
• People & Project Leadership
  • Lead analytical initiatives end‑to‑end, including scoping, work planning, execution, and delivery.
  • Develop project plans, manage timelines, and provide clear status updates to stakeholders.
  • Mentor and coach junior analysts, helping elevate overall analytical capability.
• Executive Communication
  • Produce polished, executive‑ready materials including presentations, memos, and summaries.
  • Distill complex analyses into concise narratives tailored to senior leadership audiences.
• Ways of Working & Continuous Improvement
  • Operate independently with strong ownership and accountability for outcomes.
  • Identify and implement process improvements to increase speed, accuracy, and scalability.
  • Thoughtfully adopt GenAI tools to enhance analytical productivity while maintaining rigor and governance.

Qualifications

• 5+ years of experience in analytics, business intelligence, or a related role; financial services or retail banking experience preferred.
• Advanced SQL proficiency; hands‑on experience with Alteryx or similar data preparation tools strongly preferred.
• Strong experience with BI and visualization platforms and semantic modeling concepts.
• Demonstrated ability to translate complex data into clear insights for senior leaders.
• Experience leading projects and mentoring junior team members.
• Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field; advanced degree a plus.

Leadership & Soft Skills

• Insight‑driven — anticipates questions, connects dots, and delivers analysis that informs action.
• Technically strong — combines analytical rigor with practical execution.
• Executive‑ready communicator — translates complexity into clear, concise, decision‑focused messages.
• Self‑directed — takes ownership, prioritizes effectively, and operates with minimal oversight.
• Collaborative — builds strong relationships across functions and contributes positively to team outcomes.

Continuously curious — actively develops new skills and explores better ways to deliver insight and impact.

Preferred Qualifications

• Master’s Degree in Business Administration

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week onsite, 1 day remote

Pay

The salary range for this position is $110,000 - $135,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

Transparency

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time‑away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker‑reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.